Erica Lueke
McLeansboro,IL
Summary
Dynamic professional with a strong background in customer service and data management, honed at Shelter Insurance Companies. Proven ability to enhance client relations and streamline processes, demonstrating attention to detail and effective teamwork. Skilled in data entry and cash handling, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agency Staff
Shelter Insurance Companies
McLeansboro, IL
02.2025 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Responded promptly to client inquiries, ensuring accurate information delivery.
- Maintained organized records for policy renewals and claims processing.
Crop Consultant Assistant
Wabash Valley Service Company
McLeansboro, IL
04.2023 - 02.2025
- Assisted in collecting and analyzing soil samples for crop health assessments.
- Supported data entry and management for client reporting systems.
- Collaborated with senior consultants to develop effective crop management strategies.
- Monitored pest and disease reports, contributing to timely intervention recommendations.
Waitress
Deep South
McLeansboro, IL
09.2019 - 04.2023
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed multiple tables efficiently, ensuring timely order processing and meal delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate of Applied Science - Agricultural Business
Rend Lake College
Ina, IL05.2024
High School Diploma -
Hamilton County Senior High
McLeansboro, IL05.2022
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Data entry
- Cash handling
- Sales experience
- Customer service
- Attention to detail
- Teamwork and collaboration
- Time management
- Written communication
Accomplishments
Achieved the vice presidents list both years of college as well as high honors all four years of high school. Have my State Degree from FFA, as well as other state and region awards in sports.
Certification
Have my insurance producers license in both property and casualty.
Timeline
Insurance Agency Staff
Shelter Insurance Companies
02.2025 - Current
Crop Consultant Assistant
Wabash Valley Service Company
04.2023 - 02.2025
Waitress
Deep South
09.2019 - 04.2023
Associate of Applied Science - Agricultural Business
Rend Lake College
High School Diploma -
Hamilton County Senior High