Erica Lynch
New Franklin,OH
Summary
Versatile and detail-oriented Project Coordinator, eager to contribute to the culture and positive long-term goals within a company. Highly skilled in leadership, project management, marketing, procurement, administrative services, and logistical solutions.
Overview
12
12
years of professional experience
Work History
Project Coordinator, Governmental Programs
Reliable Supply Chains International, Inc.
01.2020 - Current
- Responsible for maintenance and growth of the Federal Accounts programs which consist of over 40 American Embassy, USAID, and Peace Corps offices worldwide, and has a target sales goal of 3.2 million dollars
- Oversee new acquisition opportunities and contracts to acquire clients for RSC's portfolio. 3 new clients have been added in 2024
- Supervise 4 employees who work on Federal Accounts, by offering support with client communication, file processing, problem solving, and general project management
- Use data analysis to pinpoint areas of concentration and determine marketing strategies to implement marketing plans with Federal Account staff members
- Maintain consistent communication with clients and manage any issues that may arise with a calm and positive demeanor
- Execute large international projects and direct staff members that handle smaller inquiries and processing tasks
- Conduct weekly meetings with staff to highlight account progress and growth opportunities
- Attend bi-weekly leadership meetings to discuss areas of efficiency and growth as well as areas that need improvement within the company
- Lead RSC’s SOP task force to provide concise operation practices to other RSC employees and trainees.
Project Specialist III, Governmental Programs
Reliable Supply Chains International, Inc.
12.2019 - 12.2020
- Assisted in managing the American Embassy and Federal Other accounts by collaborating with superiors on goals and objectives
- Offered support and guidance to junior staff members
- Conducted weekly meetings with staff members to discuss workload and contract opportunities
- Created marketing materials that produced five new American Embassy clients and two new Federal Other clients between 2019 and 2020
- Completed 360 Federal projects, while assisting team members with inquiries and processing tasks.
Project Specialist II, Governmental Programs
Reliable Supply Chains International, Inc.
12.2017 - 12.2019
- Implemented program development experience to assist with the growth and project management of the governmental accounts
- Handled project planning and quoting for inquiries on the American Embassy account
- Operated the Federal Other account, which led to meeting the annual goal for the first time in four years
- Supported the account Coordinator in managing the Project Specialists and Assistants with order processing and project implementation
- Used logistical expertise to create competitive and creative quotes that aided in increasing our win ratios by 15%.
Project Specialist I, Program Development
Reliable Supply Chains International, Inc.
12.2016 - 12.2017
- Leveraged supply chain management experience to promote RSC’s value-added services to new clients through project planning and marketing materials
- Researched potential clients to diversify RSC’s portfolio and acquired contract opportunities with 7 new field offices that RSC had not previously worked with
- Prepared project proposals for unique opportunities and executed awarded projects
- Studied information on international shipping to offer client’s valuable logistical solutions
- Created product brochures, monthly newsletters, and other supplemental advertising materials to be utilized by RSC’s client services employees.
Project Assistant, Governmental Programs
Reliable Supply Chains International, Inc.
05.2015 - 12.2016
- Processed government purchase orders for American Embassy, Peace Corps, and USAID offices
- Sought discounted pricing options to increase profit margins after government purchase orders were secured
- Increased margins by 5% on average
- Used RSC’s order management system to monitor order progress
- Maintained communication with international clients to provide order status and project information
- Executed administrative tasks such as customs documents, air waybill instructions, export documents, payment invoices, and general receipt information for each file.
New Employee Results Trainer
Incept Corporation
10.2013 - 05.2015
- Responsible for new employee training for blood bank recruiting programs
- Conducted company culture and core values training
- Analyzed trainee performance statistics to document employee growth
- Collaborated to improve the training curriculum by changing the standard testing and training materials to mirror Incept’s new call quality process
- Improved new hire turnover rate by greater than 13%.
Conversational Marketing Expert/ Results Coach
Incept Corporation
10.2012 - 10.2013
Education
Bachelor of Science, Education -
Kent State University
Kent, OH05.2011
Skills
- Project Coordination
- Time Management
- Documentation Management
- Team Leadership
- Research
- Negotiations
- Sales and Marketing
- Public Speaking
- Project Lifecycle
- Vendor Management
- Procurement
- Quote Preparation
Timeline
Project Coordinator, Governmental Programs
Reliable Supply Chains International, Inc.
01.2020 - Current
Project Specialist III, Governmental Programs
Reliable Supply Chains International, Inc.
12.2019 - 12.2020
Project Specialist II, Governmental Programs
Reliable Supply Chains International, Inc.
12.2017 - 12.2019
Project Specialist I, Program Development
Reliable Supply Chains International, Inc.
12.2016 - 12.2017
Project Assistant, Governmental Programs
Reliable Supply Chains International, Inc.
05.2015 - 12.2016
New Employee Results Trainer
Incept Corporation
10.2013 - 05.2015
Conversational Marketing Expert/ Results Coach
Incept Corporation
10.2012 - 10.2013
Bachelor of Science, Education -
Kent State University
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