Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Mack

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Seamstress

Wantd Way Design LLC
01.2019 - Current
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.


Bus Driver

Transdev Transportation Services
10.2023 - 06.2025
  • Maintained Texas driver's license to enable legal operation of buses for Metro Lift.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Aided passengers with disabilities or special needs.

Customer Service Representative

Alorica Calling Center
03.2019 - 08.2022
  • Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Security Officer

Star Protection Agency
09.2017 - 03.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Issued access cards to authorized personnel to monitor access points.
  • Checked and verified photo identification prior to granting facility access.

Customer Service Representative

Sutherland Global Service
01.2013 - 09.2017
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

Education

High School Diploma -

North Forest High School
Houston, TX
05.2012

Skills

  • Warehouse Experience
  • Sales
  • Customer Service
  • Security
  • Negotiation
  • Daily logging
  • Commercial driving
  • Passenger transportation
  • Membership renewals
  • Account management
  • Hardware and software updates
  • System monitoring

Timeline

Bus Driver

Transdev Transportation Services
10.2023 - 06.2025

Customer Service Representative

Alorica Calling Center
03.2019 - 08.2022

Seamstress

Wantd Way Design LLC
01.2019 - Current

Security Officer

Star Protection Agency
09.2017 - 03.2019

Customer Service Representative

Sutherland Global Service
01.2013 - 09.2017

High School Diploma -

North Forest High School

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