Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiesha Wimbush

Tampa,US

Summary

Obtain a job as a customer representative where I can use my communication skills to resolve customer issues and create a positive relationship between the customers and the company. Skilled Production Worker offering Number years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

12
12
years of professional experience

Work History

Seamstress

A Heart Of Fashion
06.2018 - Current
  • Responsible for taking calls for custom fashion wear and making sure all sizes and details are correct at clients request
  • Responsible for scheduling appointments for clients
  • Making alterations to customers clothing.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Located and picked merchandise to fulfill daily customer orders.
  • Handled custom adjustments to create pieces meeting unique customer requirements.

Customer Care

Maximus
04.2023 - 08.2024
  • Responsible for taking calls and ling any complaints
  • Finding solutions to customer complaints and getting them resolved in a timely matter.
  • Taking Inbound Calls From Consumers Signing Up For Health Insurance.
  • Answering General Questions About Policy.
  • Helping Clients find Best Health Coverage That fits their Need.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

Concentrix
11.2020 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment.

Environmental Cleaning Specialist

Telecommunications company
02.2022 - 05.2022
  • Duties include wiping down/sanitizing computer equipment, cleaning floors, wiping down glass entryways, and collecting trash
  • Kept optimal supply levels in order to meet daily and special cleaning requirements.

Mail Sorter

TC Delivers
01.2021 - 05.2022
  • Sorted and placed mail into mailboxes with accuracy and efficiency
  • Loaded letters onto processing equipment and ensured that the sorting feed was never interrupted.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Evaluated mail trays to determine proper placement.

Warehouse Packer

Sonoco plastics
07.2019 - 04.2021
  • Packaging and labeling containers in a timely manner
  • Checked them for damage or other issues before packing products into boxes
  • Keeping a steady pace with the operating machine that's processing the machine for the plastics needed to be packed & labeled for shipping.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Customer Service Rep/ Claims Processor

Healthnet Federal Services -
11.2017 - 08.2020
  • Outbound Calls Made To Initiate Appointing Process
  • Assisting Providers with claims Amounts pending processing or recoupment charges
  • Inbound Calls From Providers Regards To Patients Care.
  • Overall Assisting Veterans and Providers By serving Excellent Customer Service
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.

Housekeeper

Embassy Suites by Hilton Tampa Downtown Convention Center
03.2018 - 12.2018
  • Ensuring all rooms are cared for and inspected according to standards
  • Performing a variety of cleaning services.

General Labor Worker

Amazon Fulfillment TPA2
01.2017 - 03.2018
  • Responsible for making sure customers orders are correct and put in correct packages
  • Worked quickly and accurately to ensure that production standards were met on a consistent basis.

Cashier Assistant

Popeyes
04.2012 - 02.2015
  • Working at Popeyes meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Fashion - Seamstress

DivaFit Fashion Design School
Tampa, FL
06.2018

High School Diploma -

Armwood High School
Seffner, FL
05.2009

Skills

  • Responsible
  • Business Development
  • Order fulfillment
  • Customer service
  • Data entry
  • Shipping procedures understanding
  • Good listening skills
  • Warehousing functions
  • Self-motivated
  • Machinery Operation
  • Assembly and production
  • Equipment Operation
  • Power and hand tools
  • Heavy Lifting
  • Manufacturing Experience
  • Quality Control
  • Shipping and Labeling

Timeline

Customer Care

Maximus
04.2023 - 08.2024

Environmental Cleaning Specialist

Telecommunications company
02.2022 - 05.2022

Mail Sorter

TC Delivers
01.2021 - 05.2022

Customer Service Representative

Concentrix
11.2020 - 09.2022

Warehouse Packer

Sonoco plastics
07.2019 - 04.2021

Seamstress

A Heart Of Fashion
06.2018 - Current

Housekeeper

Embassy Suites by Hilton Tampa Downtown Convention Center
03.2018 - 12.2018

Customer Service Rep/ Claims Processor

Healthnet Federal Services -
11.2017 - 08.2020

General Labor Worker

Amazon Fulfillment TPA2
01.2017 - 03.2018

Cashier Assistant

Popeyes
04.2012 - 02.2015

Fashion - Seamstress

DivaFit Fashion Design School

High School Diploma -

Armwood High School

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Tiesha Wimbush