Brenda J. Cajina
Tampa
Summary
Systems Analyst with over 15 years of experience using functional and technical expertise to drive business goals and metrics.
Overview
23
23
years of professional experience
Work History
Systems Analyst
BayCare Health System (Information Services)
04.2022 - Current
- Provide client support on system operation and troubleshooting system errors in a timely fashion.
- Enhance system performance by identifying and resolving complex technical issues.
- Collaborate with cross-functional teams to address critical system problems, minimizing downtime.
- Assist in the successful implementation of major software upgrades, ensuring minimal disruption to business operations during transitions.
- Maintain and update troubleshooting documentation to keep teammates up to speed.
- Reduce system errors through thorough troubleshooting and root cause analysis of technical problems.
- Establish effective communication channels between IT teams and users, fostering a collaborative environment for problem-solving.
- Perform multiple server software patches during monthly consolidated downtime.
- Assist with testing new software and hardware prior to deployment.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
Imaging Systems Ops Team Lead
BayCare Health System (St. Joseph’s Hospital)
04.2019 - Current
- Monitor and Manage daily operations of PACS, RIS, Cerner Millennium, Soarian and other systems to ensure timely and complete capture of digital images into assigned systems including network transmission, validation, and imaging reconciliation
- Support the Information System team in the development and presentation of application upgrades to staff for the East sites
- Analyze and identify end-user training needs and clinical workflow issues, providing feedback to Clinical Applications Team
- Work collaboratively, offering solutions to application issues and resolving technical and clinical issues
- Designed, documented, tested, and delivered training guides to be used by multiple users within the hospital for Soarian Scheduling, lifeIMAGE, and PowerScribe 360 application deployment and subsequent version updates
- Provides mentoring to Imaging analysts and provides support to other clinical system projects participants
- Provide Imaging department training and go-live support to newly acquire hospitals
- Serve as a point of contact and subject matter expert for functional and operational aspects of imaging processes
- Train new radiologists in PACS, RIS, and PowerScribe 360; assist with requests for template modifications, enhancements, and development
- Provide monthly reports for performance indicators and other imaging operations outcomes/metrics for dashboards
- Identify and resolve billing and coding issues on SSI claims and performed daily charge reconciliation process
- Request vendor quotes and gather vendor hardware/software information to present to Imaging leadership for capital budget.
Imaging Ops Analyst
BayCare Health System (St. Joseph’s Hospital)
09.2011 - 04.2019
- Monitor and Manage daily operations of PACS, RIS, Cerner Millennium, Soarian and other systems to ensure timely and complete capture of digital images into assigned systems including network transmission, validation, and imaging reconciliation
- Support the Information System team in the development and presentation of application upgrades to staff for the East sites
- Analyze and identify end-user training needs and clinical workflow issues, providing feedback to Clinical Applications Team
- Work collaboratively, offering solutions to application issues and resolving technical and clinical issues
- Designed, documented, tested, and delivered training guides to be used by multiple users within the hospital for Soarian Scheduling, lifeIMAGE, and PowerScribe 360 application deployment and subsequent version updates
- Provides mentoring to Imaging analysts and provides support to other clinical system projects participants
- Provide Imaging department training and go-live support to newly acquire hospitals
- Serve as a point of contact and subject matter expert for functional and operational aspects of imaging processes
- Train new radiologists in PACS, RIS, and PowerScribe 360; assist with requests for template modifications, enhancements, and development
- Provide monthly reports for performance indicators and other imaging operations outcomes/metrics for dashboards
- Identify and resolve billing and coding issues on SSI claims and performed daily charge reconciliation process
- Request vendor quotes and gather vendor hardware/software information to present to Imaging leadership for capital budget.
Nuclear Medicine Technologist
BayCare Health System (BayCare Outpatient Center)
05.2008 - 08.2011
- Perform diverse nuclear medicine and PET/CT procedures
- Calculated, measured, and recorded radiation dosage and radiopharmaceuticals received, used, and disposed
- Utilized venipuncture skills to start IVs for radiopharmaceutical injections.
Imaging Services Representative I-II
BayCare Health System (St. Joseph’s Hospital)
07.2003 - 05.2008
- Perform administrative duties for radiology department file room
- Provided films/CDs and reports for clinicians and patients as requested.
Patient Transporter
BayCare Health System (St. Joseph’s Hospital)
02.2001 - 07.2003
- Transported patients to Radiology department for Imaging studies.
Education
Bachelor of Science, Nuclear Medicine Technology -
Barry University
Miami Shores, Florida05.2008
Undergraduate Pre-Requisites -
University of South Florida
Tampa, Florida05.2003
High School Regents Diploma -
Frederick Douglass Academy
New York City, New York06.2000
Skills
- GE: RIS (ImageCast), GE PACS RA1000/Universal Viewer, EA, Flamingo, ConnectR, CATOOLS, MUSE, DoseWatch
- IDS7 Sectra
- Cerner Millennium: PowerChart, ERS, RadNet
- Nuance: PowerScribeOne, mPower, PowerShare
- Varian: ARIA/Eclipse
- MIM Rad Oncology
- Phillips: ISCV, Xper
- Cadwell: EasyIII
- IDS7 SECTRA
- ACR Connect
- Soarian: Scheduling/Financials
- Hyland PACSScan and MediaWriter, PACSGear
- CyberArk
- PACSHealth
- Tableau
- Microsoft Office
SOFTWARE APPLICATIONS
- Data Analysis and Reporting
- Technical Support
- System Upgrades
- Software Installation and Maintenance
- Integration Testing
- Customer Service
- Quality Assurance
- Team Player
- Flexible
- Detail-oriented
- Creative
- Analytical Thinker
- Responsible
- Efficient
- Spanish Speaker
SKILLS
References
References available upon request.
Timeline
Systems Analyst
BayCare Health System (Information Services)
04.2022 - Current
Imaging Systems Ops Team Lead
BayCare Health System (St. Joseph’s Hospital)
04.2019 - Current
Imaging Ops Analyst
BayCare Health System (St. Joseph’s Hospital)
09.2011 - 04.2019
Nuclear Medicine Technologist
BayCare Health System (BayCare Outpatient Center)
05.2008 - 08.2011
Imaging Services Representative I-II
BayCare Health System (St. Joseph’s Hospital)
07.2003 - 05.2008
Patient Transporter
BayCare Health System (St. Joseph’s Hospital)
02.2001 - 07.2003
Bachelor of Science, Nuclear Medicine Technology -
Barry University
Undergraduate Pre-Requisites -
University of South Florida
High School Regents Diploma -
Frederick Douglass Academy
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