Yayliany Nussa
Tampa,FL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations. Fluent in Spanish and committed to enhancing team performance through effective communication and problem-solving strategies. Hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Detail Store Manager
Xcite Automotive
Tampa, Florida
04.2024 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed and maintained store policies and procedures.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Supervised daily operations of the detail store, including staff scheduling, inventory management and customer service.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Office Assistant
Bayonet
Tampa, Florida
02.2023 - 02.2024
- Performed payroll processing for staff members.
- Developed spreadsheets using Microsoft Excel for tracking budget expenses.
- Monthly vehicle inspections
- Handled multiple phone lines
- Taking messages from customers and delivering the message while using basic office equipment like faxes and scanners
- Managing filing system for operating records
- Maintain supply inventory
- Creating, maintaining and entering information into database
Customer Care Representative
Maximus
Tampa, USA
08.2022 - 03.2023
- Company Overview: Tampa, FL
- Building customer loyalty through interactive listening
- Helped patients with open enrollment
- Assist the patients with finding the best provider or specialist
- Maintained HIPAA
- Provide knowledgeable response to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which must be read verbatim to provide basic general and claim specific information
- Maintain up-to-date knowledge of CMS regulations and policies as they apply
- Accurately documented, researched and resolved customer service issues
- Tampa, FL
Lifeguard /Park quality
Adventure Islands/Busch Gardens
02.2020 - 03.2022
- Open and close the amusement park
- Operates pressure washers to clean pathways and structures throughout the park
- Operate industrial washer and dryer to maintain cleanliness of towels, mops, and other cleaning supplies
- Distribute and restock restroom supplies throughout the park as needed
- Professionally cleaned the park before and after hours
- Assist guest with any questions or concerns
- Perform other duties as assigned
- Trained /Performed CPR and AED as needed
- Physical training for job duties
- Operate and test attractions
- Warns swimmers of improper activities or danger and enforces pool regulations and water policies
- Abided by the codes, policies and procedures
Education
High School -
Leto High School
01.2020
Skills
- Strong Customer Support
- Responsible
- Punctual
- Reliable
- Hard-working
- Dependable
- Leadership capabilities
- Skilled in Microsoft Office Suite
- Experienced in Outlook Management
- Effective Multi-Tasking
- Effective Organization
- Efficient Call Handling Skills
- HIPAA
- Microsoft Office
- Excel
- Payroll
- Performance monitoring
- Coaching and mentoring
- Inventory control
- Dependable and reliable
- Store opening and closing
- Store maintenance
- Staff management
- Scheduling
- Detail-oriented
Certification
- CPR Certified
- HIPAA
Timeline
Detail Store Manager
Xcite Automotive
04.2024 - Current
Office Assistant
Bayonet
02.2023 - 02.2024
Customer Care Representative
Maximus
08.2022 - 03.2023
Lifeguard /Park quality
Adventure Islands/Busch Gardens
02.2020 - 03.2022
High School -
Leto High School
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