ERICA MARLER
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Verification Specialist and Client Analyst
CRESTMARK/METABANK/PATHWARD, BATON ROUGE
11.2019 - 07.2023
- Help maintain post verification percent required per client
- Help CAs reach required post verification
- Prioritize time management for admin duties for the office
- Call debtors and verify invoices have been received
- Send QA letters twice weekly on invoices under 30 days old by random selection
- Make sure lockbox checks are sent daily to required receiver
- Assign/schedule vendors for maintenance on building
- Assist co-workers with issues in office
- Order supplies for office
- Answer multi phones lines and direct calls to the appropriate person.
Property Managers Assistant
RENTAL MANAGEMENT LLC
06.2016 - 08.2018
- Respond to tenant and owner’s questions and complaints in a timely manner
- Assisted Property Manager with the day to day
- Provided tenants and vendors with assistance in all aspects of scheduling building maintenance, building procedures and supplying general building
- Information
- Assisted with the scheduling of contractor work and coordinated with tenants.
- Scheduled and preformed 6-month inspections and reported to the owners of the conditions of the home
- Delegate the necessary work needed after inspections
- Worked with Mercy Housing and Habitat for Humanity to make sure their tenants are following all rules and regulations to keep their assistance
- Assisted in lease signings for new tenants
Massage Therapist
CORE CHIROPRACTIC
02.2013 - 05.2016
- Determined how to treat patients based on individual problems and needs
- Assessed a client’s soft tissue condition, muscle strength, range of motion and joint quality and function
- Provided client specific information and guidance about techniques for stretching, strengthening, relaxing, postural improvement and rehabilitating exercises
- Upheld standards of sanitization and sterilization as required by law and the institution
- Worked independently and without the need for direct supervision.
CLERICAL ESTIMATOR
DEVELOPMENT AUTHORITY PROJECT, BATON ROUGE LA
03.2011 - 05.2012
- Assessed storm damage to homes for homeowners applying for grant assistance after
- Hurricane Katrina
- Entered and maintained information into database that was collected during assessment
- Used X-ActiMate and various computer applications for the housing supplement so that the grant amount could be determined.
CUSOMER SERVICE ASSISTANT
JASPER CONTRACTORS, BATON ROUGE LA
01.2010 - 03.2011
- Addressed customers service inquiries in a timely and accurate fashion
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints
- Properly redirected inbound calls in phone queues to improve call flow
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Maintained communication with the homeowner’s insurance company until the job was completed.
ACCOUNTS PAYABLE CLERK
LAMAR ADVERTISING, CORPRATE OFFICE BATON ROUGE LA
10.2007 - 01.2009
- Maintained accurate billing information and prepared invoices in an efficient timely manner
- Organized Account Managers files expense reports, phone bills and other office expenses for several of the plant locations
- Addressed office managers concerns, researched and resolved problems to ensure good standing
- Performed diverse duties such as word processing correspondence, and maintained confidential files/records
- Expedited checks to vendors weekly to make sure payments were made on time.
Skills
- Microsoft Office
- PowerPoint
- Word
- Appfolio
- Property ware
- Onesite
- Yardi
- Typing and Transcript
- Customer Service
- Factorsoft
Additional Information
I am a Freelance artist in my free time and have painted murals in several local businesses.
Timeline
Verification Specialist and Client Analyst
CRESTMARK/METABANK/PATHWARD, BATON ROUGE
11.2019 - 07.2023
Property Managers Assistant
RENTAL MANAGEMENT LLC
06.2016 - 08.2018
Massage Therapist
CORE CHIROPRACTIC
02.2013 - 05.2016
CLERICAL ESTIMATOR
DEVELOPMENT AUTHORITY PROJECT, BATON ROUGE LA
03.2011 - 05.2012
CUSOMER SERVICE ASSISTANT
JASPER CONTRACTORS, BATON ROUGE LA
01.2010 - 03.2011
ACCOUNTS PAYABLE CLERK
LAMAR ADVERTISING, CORPRATE OFFICE BATON ROUGE LA
10.2007 - 01.2009
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