Erica Massingill
Houston,Tx
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Sorter
Amazon
Pasadena, TX
09.2022 - Current
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Provided safety information to contractors, engineers, or test equipment operators.
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
Health Care Aide
Devotion Health Care
Houston, TX
02.2018 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted residents in preparing for activities and social programs.
- Helped residents walk with or without self-help devices.
- Built strong and trusting rapport with clients and loved ones.
Loader/Unloader
Cintas
Houston, TX
03.2013 - 07.2017
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Inspected merchandise for damages prior to loading onto trucks.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Verified accuracy of shipments against invoices or orders.
- Unloaded products from incoming transports.
Manager
Chevron
Houston, TX
08.2007 - 03.2013
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
GED -
Houston Community College
Houston, TX08-2024
Skills
- Stock Allocation
- Materials Handling and Transport
- Quality Control
- Production Deadline Management
Timeline
Sorter
Amazon
09.2022 - Current
Health Care Aide
Devotion Health Care
02.2018 - Current
Loader/Unloader
Cintas
03.2013 - 07.2017
Manager
Chevron
08.2007 - 03.2013
GED -
Houston Community College