Summary
Overview
Work History
Education
Skills
Interests
Timeline
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PAMELAP PEARCE

La Porte,IN

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments, notably at Goodwill Industries of Michiana Inc. Excelled in workflow management and problem-solving, enhancing production efficiency and quality standards. Demonstrated reliability and multitasking abilities, achieving significant improvements in operational productivity and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sorter

Goodwill Industries of Michiana Inc
08.2020 - 02.2021

would sort clothing and other items as they came in price them and sort for the floor

Chef and Prep Cook

Chesterton Healthcare Operations
04.2018 - 07.2018
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.

Machine Operator

Spartan Staffing Agency
10.2017 - 12.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
  • Streamlined assembly line operations, resulting in smoother workflow.
  • Increased production efficiency by meticulously calibrating machinery before each shift.
  • Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Customer Service Representative

People Ready Staffing Agency
09.2016 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Microcomputer Tech - Computer And Information Systems

National Career College
Tuscaloosa, AL
06-1992

Skills

  • Reliability and punctuality
  • Materials handling and transport
  • Production deadline management
  • Quality grading
  • Workstation organization
  • Workstation housekeeping
  • Damaged goods handling
  • Stock allocation
  • Package loading
  • Items sorting
  • Workflow Management
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities

Interests

  • Crafting and DIY Projects
  • Experimenting with different creative mediums, like building furniture, building pallet furniture , and building lamps out of drift wood, to expand skills and techniques

Timeline

Sorter

Goodwill Industries of Michiana Inc
08.2020 - 02.2021

Chef and Prep Cook

Chesterton Healthcare Operations
04.2018 - 07.2018

Machine Operator

Spartan Staffing Agency
10.2017 - 12.2017

Customer Service Representative

People Ready Staffing Agency
09.2016 - 12.2017

Microcomputer Tech - Computer And Information Systems

National Career College
PAMELAP PEARCE