Lindsay Helton
Porter,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and ready to master new skills while ensuring each customer or employee has a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Retail Trainer
Goodwill Industries of Michiana
South Bend, IN
04.2023 - Current
- Conducted multiple onboarding sessions weekly to help new employees transition into their roles across 15 stores within the organization.
- Assisted in onboarding process by delivering additional training and guidance in our stores.
- Supported the onboarding process through assistance with tasks like maintaining new employee , tracking attendance, and organizing orientation schedules and locations.
- Managed accurate, detailed and timely summaries post orientation, effectively executed employer I-9 verifications, any I-9 corrections and offered assistance to store managers in completing I-9 documentation as required.
- Attended monthly meetings and transcribed notes for distribution to represented stores, retail divisional managers, human resources, and executives.
- Managed and coordinated organization wide monthly communication and poster for Employees of the Month.
- Facilitated clear and efficient collaboration across various departments.
Customer Service Representative
VALPARAISO CITY SERVICES- CITY OF VALPARAISO, INDIANA
Valparaiso, Indiana
06.2021 - 03.2023
- Demonstrated strong communication skills and facilitated customer relationship management in various settings including phone, in-person and online interactions.
- Successfully managed concurrent responsibilities and maintained high productivity and strong organization skills
- Implemented successful conflict resolution strategies
- Efficiently managed and organized schedules across multiple calendars
- Optimized payment operations, maintained accurate records of daily department transactions and handled change orders in addition to deposit preparation.
- Worked closely with diverse teams across different departments, ensuring seamless operation for The City of Valparaiso.
- Proficient in effectively managing high volumes of inbound/outbound calls daily while resolving customer account inquiries promptly, facilitating payment processing seamlessly, and overseeing weekly/monthly internal procedures/reports.
Assistant Manager
Habitat for Humanity ReStore- Chicago Heights, Illinois
Chicago Heights, Illinois
12.2019 - 06.2021
- Adept in sales techniques and strategies.
- Product knowledge
- Showcased exceptional ability to multitask
- Supervised and guided team members.
- Contributed to daily operations
- Oversaw complete hiring process from ad placement to interview coordination, while also ensuring completion of in-store training.
- Conflict resolution
- Managed cash handling, reconciliation, and banking processes.
- Efficiently handled timekeeping, PTO management, and prepared hours for payroll in the accounting department.
- Streamlined scheduling processes resulting in improved efficiency and productivity.
- Successfully oversaw the operations of an e-commerce platform
- Collaborated with the store manager to revitalize an underperforming store, resulting in a remarkable sales growth of more than 50% during COVID. Employed marketing tactics, acquired extensive product knowledge, developed profound customer insights, forged valuable connections within the community, and consistently delivered exceptional customer experiences
- Positioned as the next Store Manager within my affiliate at Dupage Habitat for Humanity.
Landlord-Self employed
06.2014 - 04.2020
- Owned and self-managed a residential rental property
- Handled repairs and maintenance duties, organized bookkeeping tasks, handled all aspects of tenant screening (background/credit checks/interviews), ensured a harmonious landlord/tenant relationship during lease agreements
Brand Ambassador/Cashier lead
Old Navy
03.2016 - 12.2019
- Played a key role in enhancing brand loyalty by leading cashier activities and providing exceptional support to team members
- Demonstrated exceptional performance as a leading seller of loyalty cards at our store.
Education
Core 40 Diploma -
Lake Central High School
Saint John, IN05-2007
Some College (No Degree) - Business Administration and Management
Ivy Tech Community College
Valparaiso, INSkills
- Orientation and Onboarding
- Assignment Delegation
- Job Skill Building
- Orientation procedures
- Teamwork and Collaboration
- Coaching and Development
- Public Speaking
- Relationship Building
- Data Entry
- Data organization
- Adaptability and Flexibility
- Interpersonal Communication
- Attention to Detail
- Training delivery
References
References available upon request.
Timeline
Retail Trainer
Goodwill Industries of Michiana
04.2023 - Current
Customer Service Representative
VALPARAISO CITY SERVICES- CITY OF VALPARAISO, INDIANA
06.2021 - 03.2023
Assistant Manager
Habitat for Humanity ReStore- Chicago Heights, Illinois
12.2019 - 06.2021
Brand Ambassador/Cashier lead
Old Navy
03.2016 - 12.2019
Landlord-Self employed
06.2014 - 04.2020
Core 40 Diploma -
Lake Central High School
Some College (No Degree) - Business Administration and Management
Ivy Tech Community College
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