Erica Maszle
Munhall,PA
Summary
Talented Flight Attendant / Cabin Attendant seeking new challenges and opportunities for professional growth and advancement. Brings knowledge of FAA rules and regulations. Strong understanding of Gulfstream -280, 400,450, 600 & 650 and part 91 and 135 operations as well as Embraer ERJ 135 & 145 and commercial Bombardier Dash 8 - Q400. Highly skilled in responding to emergency situations and remaining calm under pressure. Willingness to work a flexible schedule and go the extra mile to provide exceptional customer service.
Overview
14
14
years of professional experience
Work History
Corporate Flight Attendant
Corporate Air, LLC
West Mifflin, PA
02.2022 - 06.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Controlled entertainment for passengers through onboard video and audio systems.
Customer Service Representative
Corporate Air, LLC
West Mifflin, PA
12.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
Cabin Attendant
Clay Lacy Aviation
Van Nuys, CA
07.2018 - 11.2019
- FAA Certification - Type II
- Gulfstream-650
- Arranged for catering and crew meals, shopped for stock items as well as anything else regarding certain groceries or materials needed for each flight
- Prepared floral arrangements
- Dropped off and picked up dry cleaning
- Found certain restaurants in all areas pertaining to the owner’s food preferences
- Cleaned, wiped down & vacuumed before and after all flights.
- Ensure safety and comfort of customers onboard aircraft.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Flight Attendant
Contour Flight Management
Smyrna, TN
03.2018 - 06.2018
- FAA Certification - Type II
- Assisted passengers boarding the plane and through out the flight by making sure they were comfortable and serving beverages and snacks
- Operated all safety and mechanical equipment with standard regulations
- Performed pre-flight and safety checks.
Flight Attendant and Customer Service Desk
Voyager Jet Center
West Mifflin, PA
06.2014 - 02.2018
- Coordinate with different companies and FBO’s regarding fueling, catering and transportation
- Create and book numerous reservations
- Escort passengers in wheelchairs from the terminal to the aircraft
- Operated full cabin systems
- Vacuumed aircraft upholstery, cleaned windows and service galleys
- Prepared meals and provide world class service
- Instructed passengers on all safety and emergency procedures and answered any questions.
Customer Service & Billing Specialist
UPMC
Pittsburgh, PA
06.2010 - 05.2014
- Developed highly empathetic client relationships
- Cross-trained and provided back-up for other customer service representatives and departments when needed
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion.
Flight Attendant
Colgan Air Inc
Manassas, Norfolk, VA, , VA
07.2007 - 11.2009
- FAA Certification - Type I
- Performed pre-flight checks before every flight
- Boarded, greeted and assisted passengers to their seats
- Performed safety demonstration and coordinated with the crew any updates that needed to be known
- Managed beverage & snack cart throughout every flight to ensure each passenger was taken care of in a timely manner
- Made proper announcements before takeoff, during flight and after landing.
Education
High School Diploma - General
West Mifflin Area High School
1999
Cosmetology - undefined
Steel Center Vocational Technical School
1999
Skills
- Valid US passport
- First Aid certification
- Corporate and Commercial aviation knowledge
- Crew and Passenger Safety
- Skilled multi-tasker
- Safety and Security check accuracy
- Flight Safety Certificate 2018 & 2022
- G650 training certification
- Aircraft Safety Checks
- FAA Certifications Type I and Type II
- Corporate Standards
- Crew Resource Management
- Situational Awareness
Accomplishments
- Received numerous thank you emails and letters from passengers regarding professionalism.
Timeline
Corporate Flight Attendant
Corporate Air, LLC
02.2022 - 06.2022
Customer Service Representative
Corporate Air, LLC
12.2021 - 06.2022
Cabin Attendant
Clay Lacy Aviation
07.2018 - 11.2019
Flight Attendant
Contour Flight Management
03.2018 - 06.2018
Flight Attendant and Customer Service Desk
Voyager Jet Center
06.2014 - 02.2018
Customer Service & Billing Specialist
UPMC
06.2010 - 05.2014
Flight Attendant
Colgan Air Inc
07.2007 - 11.2009
High School Diploma - General
West Mifflin Area High School
Cosmetology - undefined
Steel Center Vocational Technical School