Erica May
Lancaster,OH
Summary
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
16
16
years of professional experience
Work History
Fleet Coordinator
Porta Kleen
Lancaster, OH
05.2022 - Current
- Analyzed maintenance data to identify trends, recommending process improvements that reduced downtime and costs.
- Established clear lines of communication between the maintenance department and other organizational units to facilitate seamless collaboration on shared projects or concerns.
- Facilitated training programs to elevate staff capabilities and ensure adherence to operational standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Captured $250,000 annually in savings by diagnosing national account pricing discrepancies and leading vendor negotiations to finalize updated terms.
- Led fleet operations across multiple regions, optimizing efficiency and reducing operational costs.
Receptionist/Administrative Assistant
Winchester Care and Rehabilitation
Canal Winchester, OH
12.2020 - 12.2021
- Facilitated communication between departments to streamline operations and enhance collaboration.
- Organized meetings and events, ensuring seamless logistics and attendee engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Shift Leader
Applebee's
Lancaster, OH
08.2018 - 10.2020
- Oversaw talented team of 40+ employees by actively communicating project information, remedying issues and delivering positive feedback.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Coordinated scheduling and staffing to meet peak demand periods while maintaining budgetary constraints.
- Led regular team meetings to foster communication, address challenges, and promote a positive work environment.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Third Shift Manager
Steak N' Shake
Columbus, OH
03.2014 - 10.2016
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Led team of 15 members while providing exceptional customer service.
- Collaborated with other shift supervisors to ensure seamless transition of operations between shifts.
Shift Leader
Bob Evans
Columbus, OH
08.2010 - 01.2014
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Directed upwards of 30 both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Enforced company policies and regulations with employees.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Education
Incomplete - Pharmacy Technician
Heritage College
Columbus, OHHigh School Diploma -
Franklin Heights High School
Columbus, OH06-2011
Skills
- Highly Efficient and Productive
- Fleet management expertise
- Staff training and development
- Recordkeeping and file management
- System monitoring
- Purchase order management
- Customer service
- Operations management
Timeline
Fleet Coordinator
Porta Kleen
05.2022 - Current
Receptionist/Administrative Assistant
Winchester Care and Rehabilitation
12.2020 - 12.2021
Shift Leader
Applebee's
08.2018 - 10.2020
Third Shift Manager
Steak N' Shake
03.2014 - 10.2016
Shift Leader
Bob Evans
08.2010 - 01.2014
High School Diploma -
Franklin Heights High School
Incomplete - Pharmacy Technician
Heritage College