Erica Mayorga
Tyler,TX
Summary
Dedicated, empathetic, and knowledgeable certified medical assistant bringing several years of hands-on experience balancing direct patient care and clinical duties to achieve patient satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. In all my previous roles an eagerness to learn and grow has seen me undertake external training, job shadowing or mentoring for career progression.
Overview
5
5
years of professional experience
Work History
OB Resource Specialist
Tyler Family Circle of Care
Tyler, TX
08.2024 - Current
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Provided patient education and answered questions regarding the surgery process.
- Conducted follow up calls with patients after their procedure was completed.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Created and managed surgical schedules for multiple surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Created, updated, and monitored project schedules for multiple departments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained a secure filing system for confidential documents.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Certified Clinical Medical Assistant
Tyler Internal Medicine Associates
Tyler, Texas
01.2024 - 07.2024
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Coordinated with other departments to obtain additional information needed for prior authorization.
Certified Medical Assistant
Tyler Family Circle of Care
, TX
05.2022 - 01.2024
- Under the direction of the physician; collected specimens (including phlebotomy)
- Administrated some specific medications/immunizations
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Ordered medical supplies and materials. Cleaned, stocked and maintains exam rooms, procedure rooms and assigned work area.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Organized charts, documents and supplies to maintain team productivity.
Certified Medical Assistant
Davis Medical Group
Lindale, TX
02.2021 - 05.2022
- Collected patients(s) blood samples in a sanitary, safe manner for diagnostic testing
- Maintained and cleaned exam room and all medical equipment
- Prepared patients charts for the upcoming visit
- Took and recorded vital signs including weight,height,blood pressure, heart rate, oxygen, pain assessment.
- Served as contact person and source of information to maintain good communication with clients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed orders for medical supplies and lab equipment.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Answered phones, scheduled appointments, greeted patients and ordered supplies..
- Labeled and completed lab requisitions using ICD and CPT coding.
Education
High school diploma - Early Graduate
John Tyler High School
05.2020
Certified Clinical Medical Assistant in Medical Assistant -
NHA
05-2021
NCT -
The X Ray Academy of Texas
12-2021
Associate of Applied Science - Health Care Administration / Business Management
Tyler Junior College
Tyler, TXSkills
- HIPAA Compliance
- Medical Terminology
- ICD Coding
- Vital Sign Monitoring
- Patient Documentation
- Patient Scheduling
- Specimens Collection and Processing
- Patient Flow Management
- Phlebotomy
- Procedure Assistance
- Restocking Lab Supplies
- Electrocardiography (EKG)
- Fluent in Spanish
- Sterile Technique
- Calm and Level-Headed Under Duress
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Venipuncture and Phlebotomy
- Insurance Verification
- Experienced with EMR and Epic
- Microsoft Word/Excel
- Clerical support
- Effective communication
Timeline
OB Resource Specialist
Tyler Family Circle of Care
08.2024 - Current
Certified Clinical Medical Assistant
Tyler Internal Medicine Associates
01.2024 - 07.2024
Certified Medical Assistant
Tyler Family Circle of Care
05.2022 - 01.2024
Certified Medical Assistant
Davis Medical Group
02.2021 - 05.2022
High school diploma - Early Graduate
John Tyler High School
Certified Clinical Medical Assistant in Medical Assistant -
NHA
NCT -
The X Ray Academy of Texas
Associate of Applied Science - Health Care Administration / Business Management
Tyler Junior College