Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica McCarl

Tullahoma,TN

Summary

Customer Service Representative with over 6 years of combined experience in healthcare and customer service sectors, adept at managing administrative duties and enhancing customer interactions. Skilled in multi-tasking, organizational, and communication abilities, which ensure efficient data entry and process streamlining. Demonstrates a strong capacity for maintaining accurate customer and patient records, aiming to leverage interpersonal skills to improve customer satisfaction and operational efficiency in future roles.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Highland Rim Foot & Ankle
07.2018 - Current
  • Provide administrative support billing and scheduling team
  • Assist doctor when needed for in office procedures
  • Contact insurance companies for pre approvals and submit the correct paperwork
  • Contact local offices and hospitals to schedule patients MRI and surgery appointments

Customer service representative

United healthcare
03.2022 - 09.2023
  • Support billing and scheduling teams, ensuring efficient administrative operations
  • Resolved customer inquiries efficiently, enhancing satisfaction and retention
  • Collaborated with team members to streamline processes, improving response times
  • Utilized data entry skills to maintain up-to-date records, supporting operational efficiency

Customer Service Representative

Enable Comp
01.2020 - 03.2022
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

X-RAY CERTIFICATION - Podiatric X-ray Operator

Podiatric X-ray Operator
10.2023

GED -

Lincoln County
12.2012

Skills

  • Communication
  • Experienced
  • Interpersonal
  • Organizational
  • Multi-tasking
  • Verbal
  • Expert
  • Data Entry
  • Problem solving
  • Customer Service

Timeline

Customer service representative

United healthcare
03.2022 - 09.2023

Customer Service Representative

Enable Comp
01.2020 - 03.2022

Medical Assistant

Highland Rim Foot & Ankle
07.2018 - Current

GED -

Lincoln County

X-RAY CERTIFICATION - Podiatric X-ray Operator

Podiatric X-ray Operator
Erica McCarl