Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Work Preference
Hi, I’m

Erica McCrillis

Goldsboro

Summary

Experienced with customer service and sales support leveraging fluency in Italian and English, and good problem-solving skills. Utilizes strong communication abilities to built positive client relationships and facilitate sales processes.

Knowledge of inventory management and in handling transactions, dedicated to enhancing customer satisfaction and driving sales growth.


Overview

4
years of professional experience

Work History

Dal Ben Abbigliamento

Sales Assistant
04.2024 - 09.2024

Job overview

  • Promoted a positive atmosphere by welcoming customers and addressing their needs attentively.
  • Handled customer inquiries and complaints professionally, ensuring a positive experience for all clients.
  • Building strong customer relationships and loyalty.
  • Helped customers locate products in the store.
  • Maintained clean, organized store environment.
  • Volunteered for extra shifts during holidays or weekends and to help with staffing shortages.
  • Organized and rotated racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Pandora Jewlery

Sales Assistant
06.2023 - 03.2024

Job overview

  • Greeted customers and assisting them with product questions, recommendations, and purchases both in-person and via telephone.
  • Provided pleasant shopping experiences to customers by listening to their needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Stocked merchandise.
  • Managed efficient cash register operations.
  • Resolved complaints with empathy and professionalism, maintaining positive store reputation.
  • Collaborated with team members to achieve sales targets and improve store performance contributing to overall team success by meeting sales targets.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Opened and closed the store independently and prepared currency deposit for the week.

ExiGo Media Events

Press Office Assistant
12.2020 - 09.2021

Job overview

  • Contributed to event planning efforts, coordinating logistics for successful press conferences and media briefings.
  • Coordinated schedules and timelines for events.
  • Prepared and edited press documents to produce precise and professional communication.
  • Conducted thorough research on industry trends, informing communication strategies that resonated with target audiences for our events.
  • Enhanced media coverage by developing and maintaining strong relationships with journalists and media outlets to advertise the event we were working on.
  • Prepared executives for interviews, providing detailed briefing documents and coaching sessions on key talking points.
  • Publishing articles on the online magazine "DosMo Magazine" and conducting thorough research and fact-checking before submission.
  • Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
  • Brainstormed and implemented creative event concepts and themes along with social strategies.

Education

University of Udine
Gorizia, Italy

Master Degree from Communications For Businesses And Organizations
11-2022

University Overview

  • 3.9 GPA
  • Thesis: New Media and Slow Tourism: two opposite worlds. A survery on the Friuli Venezia-Giulia territory

University of Udine
Gorizia, Italy

Bachelor's Degree from Public Relations
11-2019

University Overview

  • 3.6 GPA
  • Thesis: Communicating innovations: The Tesla Inc study case.

O. Mattiussi High School
Pordenone, Italy

High School Diploma from Administration, Finance And Marketing
06-2016

University Overview

  • Extracurricular Activities: School and course presentation at meetings with future students and parents

Skills

  • Positive attitude

  • Goal oriented

  • Team player

  • Friendly and outgoing

  • Fluent in Italian and English

  • Attention to detail

  • Soft selling

  • Relationship building

  • Problem-solving oriented

  • Understanding customer needs

Languages

Italian
English
Spanish

Interests

  • Cooking, trying new recipes and food trends
  • Gym Workouts
  • DIY and Home Improvement
  • Photography and editing photos
  • Drawing and Painting
  • Fashion
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchPaid sick leaveWork from home option

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Erica McCrillis