Paolo Menendez
Park City
Summary
Recreation professional dedicated to enhancing guest experiences through exceptional service and engagement. Proven ability to create memorable interactions and foster connections with guests and colleagues. Committed to providing effective assistance and support to ensure satisfaction and enjoyment.
Overview
6
6
years of professional experience
Work History
Sales Assistant
J&C Corp
Arequipa, Perú
03.2019 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Housekeeper
St Regis Deer Valley Resort
Park City, UT
12.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Recreation Attendant
St Regis Deer Valley Resort
Park City, UT
12.2022 - Current
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Streamlined the ski valet process for improved guest experience and increased return visits.
- Contributed to a positive work environment through effective communication with colleagues and supervisors alike.
- Conducted regular inventory checks, guaranteeing accurate records and timely reordering of supplies.
- Provided guidance on mountain conditions and trail recommendations based on guest skill level and preferences.
- Enhanced guest satisfaction by efficiently organizing and managing ski equipment.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Checked side duty list for opening and closing procedures.
Security Assistant
St Regis Deer Valley Resort
Park City, UT
12.2024 - 04.2025
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
Education
Bachelor - Business Administration
Universidad Católica San Pablo
Arequipa, Perú12-2021
Skills
- Patience and empathy
- Team player attitude
- Leadership qualities
- Safety awareness
- Activity planning
- Facility maintenance
- Activity scheduling
- Age verification
- Security monitoring
- Positive attitude
- Teamwork and collaboration
- Customer service
- Customer assistance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Security Assistant
St Regis Deer Valley Resort
12.2024 - 04.2025
Recreation Attendant
St Regis Deer Valley Resort
12.2022 - Current
Housekeeper
St Regis Deer Valley Resort
12.2021 - 04.2022
Sales Assistant
J&C Corp
03.2019 - 08.2021
Bachelor - Business Administration
Universidad Católica San Pablo
Similar Profiles
James BacaJames Baca
Owner/Operations Manager at J&C CorpOwner/Operations Manager at J&C Corp
Oralia ReyesOralia Reyes
Business Manager at Fair Trucking Corp/Famrey Trucking CorpBusiness Manager at Fair Trucking Corp/Famrey Trucking Corp
John CaseyJohn Casey
Senior Service Representative at Croker Fire Drill Corp. | Croker Fire Safety Corp. | Croker Fire & Life Safety InstituteSenior Service Representative at Croker Fire Drill Corp. | Croker Fire Safety Corp. | Croker Fire & Life Safety Institute
Jack KirkhamJack Kirkham
Application Engineer at JCI IndustriesApplication Engineer at JCI Industries
Renee RogersRenee Rogers
Physical Therapy Aide at Wasatch Physical Therapy & Sports MedicinePhysical Therapy Aide at Wasatch Physical Therapy & Sports Medicine