Erica McKinzie
1133 Boyd Rd. Apt 7308 Azle,TX
Summary
Experienced in leading and multitasking, recognized for ability to effectively execute business operations. Committed to fostering a dynamic and positive workplace culture that aligns with the mission and values of the organization. Provides training to new hires and mentors struggling workers to contribute to team success. Seeks opportunities to enhance efficiency of business operations and strives for continuous improvement in all aspects of work.
Overview
14
14
years of professional experience
Work History
Team Lead
Door Dash Warehouse
08.2023 - Current
- Efficiently managed inventory, ensuring timely and accurate stock replenishment
- Assisted with order preparation and packaging to meet delivery deadlines
- Maintained a clean and organized warehouse environment
- Collaborated with team members to optimize workflow and improve efficiency
- Provided support for quality control checks and resolved inventory discrepancies
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Created Peer-to-Peer feedback form.
Server/ToGo Specialist/Trainee
Olive Garden
01.2022 - 08.2023
- Answered over 50+ to-go order phone calls daily, conveying menu options over telephone and accurately estimating time of delivery.
- Train new servers
- Promoted to ToGo Specialist requiring fast pace and accurate orders to be hot and fresh
- Prepped, packaged and delivered Olive Garden Catering orders for large company events, weddings, etc
- Prepared metrics for restaurant level viewing for site level and regional data
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Specimen Technician II
Quest Diagnostics
08.2020 - 11.2021
- Processed and managed over 15,000 COVID-19 samples daily, ensuring accurate and timely results
- Improved team efficiency by transitioning the email system from a Distribution List to a shared Inbox and implementing a Quality Error Document
- Developed and trained team members on the Pending Log report, enhancing sample tracking and reducing missed tests
- Developed new protocols and improved existing laboratory processes.
Supervisor
Ambit Energy
04.2011 - 03.2018
- Supervised 12+ Call Center Agents in providing excellent customer service to callers requiring assistance for their electric and billing issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Assisted Managers with interview process and employment conclusion.
- Reviewed metrics for daily management of call center.
Education
ASSOCIATE OF SCIENCE - COMPUTER ANIMATION
Full Sail University
Winter Park, FL04.2016
EMOTIONAL INTELLIGENCE -
Landmark Center
Dallas, TX05.2005
HIGH SCHOOL DIPLOMA -
Colony High School
The Colony, TX01.2005
Skills
Communication
Time Management
Leadership
Problem Solving
Attention to detail
Performance monitoring
Conflict resolution
Work assignment delegation
Process improvement
Workplace safety
Accomplishments
- Multiple Kudos received from customers, consultants, and employees.
- Quality Assurance and Customer Survey scores averaged over 90%.
- Job performance consistently at meets expectations and/or exceeds expectations.
- Competitive with other team members to increase overall team growth.
- Revised and restructured the Referral Department at Quest to make the department more efficient.
Timeline
Team Lead
Door Dash Warehouse
08.2023 - Current
Server/ToGo Specialist/Trainee
Olive Garden
01.2022 - 08.2023
Specimen Technician II
Quest Diagnostics
08.2020 - 11.2021
Supervisor
Ambit Energy
04.2011 - 03.2018
ASSOCIATE OF SCIENCE - COMPUTER ANIMATION
Full Sail University
EMOTIONAL INTELLIGENCE -
Landmark Center
HIGH SCHOOL DIPLOMA -
Colony High School
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