Erica McMillan-Pettyjohn
Wilmington,DE
Summary
Organized, friendly, and empathetic professional dedicated to helping individuals and cultivating a positive image of the company. Proven ability to listen attentively, efficient in problem solving, and committed to maintaining customer satisfaction and contributing to company success.
Overview
16
16
years of professional experience
Work History
Registered Behavior Technician
Brandywine School District/EPIC Staffing
Wilmington, DE
08.2024 - Current
- Provided crisis intervention services when necessary, ensuring safety and wellbeing of all individuals involved.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Completed observations of students in classroom and social situations.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
Behavior Technician
Pediatric Therapeutic Services/The Brennen School
Newark, DE
08.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Working in a classroom with up to 8 students with a range of autism spectrum disorders
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Paraprofessional/PCA
Aveanna Healthcare/Chester County Intermed Unit
1525 E Lincoln Highway Coatesville, PA
05.2024 - 06.2024
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Working classroom with approximately 8-10 students with autism spectrum disorder
- Provide one-on-one learning with main individual student that is assigned for entire school year
- Collaborated with teachers to develop and implement individualized education plans for students with student with Autism
- Assist with clinical decisions to ensure highest quality of care
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered positive learning environment by establishing strong rapport with students, parents, and faculty members.
Claims Specialist
Bako Pathology Associates
Alpharetta, GA (Remote
11.2020 - 03.2024
- Responsible for performing account follow up activities to resolve invoice balances.
- Completing minimum of 50 claims per day
- Understanding of revenue cycle process, from patient data entry to financial services.
- Strong communication sills, analytical reasoning, and ability to identify missing/incomplete patient/insurance demographics Followed up with customers on unresolved issues.
- Consistently meet and establish productivity.
Administrative Assistant%
Christiana Care Health Systems
Wilmington, DE
11.2019 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interview of 20+ patients for case histories in advance of appointments
- Transfer lab results, imaging results, STAT results, etc. to appropriate clinician.
- Oversee provider schedules and block according to meetings, conferences, etc. In addition, arranging specialty and hospital appointments.
- Working with Geriatric population either home bound, skilled nursing facility, or independent living.
Insurance Verification Specialist
A.I. DuPont Hospital For Children
Wilmington, DE
10.2009 - 11.2019
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Organized volume of 50+ patients
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
Medical Secretary II
Nemours Hospital for Children
Wilmington, DE
10.2009 - 11.2019
- Answered phone calls and messages for 40+ patients in pediatric medical facility, scheduling appointments, and handling patient inquiries
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtain authorizations and pre-certifications for upcoming visits/procedures.
- Collected, arranged, and input information into database system
- Enhanced office productivity by handling high volume of callers per day
Education
Bachelor of Science - Behavioral Science
Wilmington University
New Castle, DE05-2026
Certificacte - Medical Office Specialists
Consolidated School of Business
Lancaster, PA06.1992
Skills
- CPR Certification
- RBT Certification-11/26/2025
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Behavioral Management
- Social Skills Development
- Small Group Instruction
- Educational assistance
- Provide one-on-one support for students with challenges
- Medical Transcription
- Typing 80 WPM
- Group Dynamics
- Patient Rapport
- Intake Assessment
Education
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Timeline
Registered Behavior Technician
Brandywine School District/EPIC Staffing
08.2024 - Current
Behavior Technician
Pediatric Therapeutic Services/The Brennen School
08.2024 - Current
Paraprofessional/PCA
Aveanna Healthcare/Chester County Intermed Unit
05.2024 - 06.2024
Claims Specialist
Bako Pathology Associates
11.2020 - 03.2024
Administrative Assistant%
Christiana Care Health Systems
11.2019 - 11.2020
Insurance Verification Specialist
A.I. DuPont Hospital For Children
10.2009 - 11.2019
Medical Secretary II
Nemours Hospital for Children
10.2009 - 11.2019
Certificacte - Medical Office Specialists
Consolidated School of Business
Bachelor of Science - Behavioral Science
Wilmington University