Erica Mcneal
Memphis,TN
Summary
Proven professional with a track record of enhancing operational efficiency and customer satisfaction at Trimedx. Skilled in data entry and conflict resolution, I've significantly improved service delivery by streamlining processes and fostering team leadership. My adaptability and goal-oriented mindset have consistently driven business growth, making me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Medical Mobile Equipment Representative
Trimedx
09.2020 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Healthcare Administration Intern
AHC Habor View
12.2021 - 04.2022
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Conducted research on industry trends and best practices, providing valuable insights for organizational improvement efforts.
- Streamlined inventory management processes, reducing waste and optimizing resource utilization within the facility.
- Supported grant writing efforts that successfully secured funding for various health programs.
- Managed confidential patient information with discretion and adherence to HIPAA regulations.
- Organized health fairs and educational events to promote community wellness initiatives and raise awareness about available services.
- Enhanced the efficiency of medical records management by implementing a digital filing system.
- Collaborated with interdisciplinary teams to develop strategies for improving overall patient care quality.
- Analyzed departmental performance metrics to identify areas requiring improvements or adjustments.
- Assisted in the development of staff training materials, leading to increased employee competency and performance.
- Contributed to the successful implementation of new patient intake procedures, resulting in better data accuracy and faster processing times.
- Facilitated meetings between healthcare providers and administrators to discuss operational challenges and potential solutions.
- Coordinated communication between departments, fostering collaboration and efficient problemsolving.
- Provided administrative support for healthcare professionals, ensuring timely delivery of critical information and resources.
- Supported financial management tasks such as budgeting, invoice processing, and expense tracking.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Security Officer
G4S Security Solutions
01.2018 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Direct Support Professional
Open Arms Care Corporation
04.2015 - 12.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Insurance Specialist
Mindlance
09.2014 - 04.2015
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Maintained confidentiality of patient finances, records, and health statuses.
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Pharmacy Technician
CVS Pharmacy, Retail
11.2012 - 04.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Education
Bachelor Of Health Science - Health Administration
University of Memphis
Memphis, TN05.2022
Skills
- Goal-oriented mindset
- Data entry proficiency
- Telephone reception
- Business growth and retention
- Systems and software expertise
- Account development
- Needs analysis
- Order problem solving
- Multitasking Abilities
- Team building
- Conflict Resolution
- Quantitative skills
- Quality Assurance
- Problem-solving abilities
- Reliability
- Team Leadership
- Operational Efficiency
- Professionalism
- Time management abilities
- Inventory Management
- Adaptability
- Workflow Optimization
- Budget Management
- Regulatory Compliance
- Vendor Management
- Business ethics
- Experience in leadership
- Coordinate supplies
Timeline
Healthcare Administration Intern
AHC Habor View
12.2021 - 04.2022
Medical Mobile Equipment Representative
Trimedx
09.2020 - Current
Security Officer
G4S Security Solutions
01.2018 - 12.2018
Direct Support Professional
Open Arms Care Corporation
04.2015 - 12.2017
Insurance Specialist
Mindlance
09.2014 - 04.2015
Pharmacy Technician
CVS Pharmacy, Retail
11.2012 - 04.2015
Bachelor Of Health Science - Health Administration
University of Memphis
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