Jaime Salas
Senior Field Service Engineer
Camarillo,CA
Summary
Professional field service engineer with extensive experience in troubleshooting, maintaining, and repairing complex mechanical and electrical systems. Proven ability to collaborate effectively with team members and adapt to dynamic situations to achieve optimal results. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.
Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture.
Overview
2020
2020
years of professional experience
1990
1990
years of post-secondary education
2
2
Languages
Work History
Training Specialist II
Trimedx
Ventura, California
2019 - 2023
- Educated, coached and mentored new hires in multiple positions.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Tracked attendees, participation and understanding of course material.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Developed complete training programs and led training using expert learning techniques.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Produced high-quality videos for future training purposes.
- Developed and delivered comprehensive training programs, enhancing staff competencies and improving overall operational efficiency.
- Collaborated with cross-functional teams to assess training needs, resulting in tailored programs that increased employee engagement.
- Implemented a new training evaluation system, significantly improving feedback collection and enhancing program effectiveness.
- Facilitated workshops and seminars, promoting knowledge sharing and best practices across departments, fostering a culture of continuous learning.
Senior Engineer II
Trimedx
09.2013 - 04.2019
- Managed customer system updates, informing clients of installation progress stages.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Handled vendor relationships, costs and contracts.
- Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures to hospital technicians.
- Organized and scheduled service calls for optimal coverage.
- Trained personnel to align objectives, strength's competencies and slenderized operations.
- Perform system repairs and system maintenance and document work being performed.
- Led cross-functional teams in the development and implementation of engineering solutions, enhancing operational efficiency and project delivery timelines.
- Spearheaded initiatives to improve compliance with safety standards, resulting in a significant reduction in incident reports and enhanced workplace safety culture.
- Mentored junior engineers and technical staff, fostering skill development and ensuring adherence to best practices throughout project lifecycles.
- Collaborated with stakeholders to design and optimize engineering processes, achieving streamlined workflows and improved project outcomes.
- Determined equipment failure root cause and implemented solutions.
- Created detailed reports on engineering activities and findings.
- Complete Monthly maintenance and necessary updates.
Senior Field Service Engineer
Siemens Healthcare
03.2003 - 09.2013
- Performed onsite installation, modification and maintenance of systems and equipment.
- Submitted reports to Management following field visits.
- Provided on-site services, installed new systems and escalated customer complaints.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Assisted in development of equipment, providing recommendations to engineering designs.
- Led installation and maintenance of advanced imaging systems, ensuring compliance with safety standards and enhancing operational efficiency.
- Developed training programs for junior engineers, resulting in improved team performance and faster onboarding processes.
- Collaborated with cross-functional teams to troubleshoot complex equipment issues, significantly reducing downtime and improving service delivery.
- Implemented preventive maintenance protocols, contributing to increased equipment reliability and enhanced patient care outcomes.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Buna Park, CACisco-ICND - Interconnecting Cisco Network Devices 1
Learn It
San Francisco, CAInstructional Design Certification - Instructional Design
Atd Education
Test Design And Delivery Certificate - Test Design And Delivery
ATD
Train The Trainer Certification - Talent Development
The Bob Pike Group
Skills
Training program development
Employee coaching
Cross-training implementation
Training material creation
Video instruction
Program support
Presentation
Course creation
Online training experience
Cross-training initiatives
Learning material creation
Training effectiveness evaluation
Mentorship and coaching
Technical troubleshooting
System maintenance
Vendor relationship management
Preventive maintenance protocols
Equipment installation
Safety compliance
Team collaboration
Remote support
Client relationship building
Customer support
Hardware installation
Network configuration
Software diagnostics
Mechanical engineering
Advanced troubleshooting
Technical support
Documentation
Service documentation
Equipment calibration
Managing projects
System diagnostics
Teamwork and collaboration
On-site support
Calibration
Software installation
Mechanical troubleshooting
Equipment installation and repair
performing system upgrades
Timeline
Senior Engineer II
Trimedx
09.2013 - 04.2019
Senior Field Service Engineer
Siemens Healthcare
03.2003 - 09.2013
Cisco-ICND - Interconnecting Cisco Network Devices 1
Learn It
Instructional Design Certification - Instructional Design
Atd Education
Test Design And Delivery Certificate - Test Design And Delivery
ATD
Train The Trainer Certification - Talent Development
The Bob Pike Group
Training Specialist II
Trimedx
2019 - 2023
Associate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute