Erica Mejia
Rosenberg
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bealls
Wharton, Texas
05.2022 - 02.2026
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff schedules to optimize coverage and meet customer needs.
- Trained new team members on policies, procedures, and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation.
- Resolved customer inquiries and complaints to maintain satisfaction standards.
- Collaborated with management on promotional events and marketing efforts.
- Monitored sales performance and provided feedback for improvement strategies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed staff training programs to enhance product knowledge and improve service delivery.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Oversaw scheduling and payroll processes, optimizing labor costs in alignment with business needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Fiesta
Operations Manager
Rosenberg, TX
10.2018 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Supervisor
DD’s Discounts
Rosenberg, Tx
08.2016 - 10.2018
- Supervised daily operations to ensure team compliance with safety standards.
- Coordinated workflow among staff to enhance efficiency in service delivery.
- Trained new employees on company policies and operational procedures.
- Facilitated team meetings to discuss performance and address challenges.
- Evaluated employee performance and provided constructive feedback regularly.
- Implemented best practices to improve operational processes and reduce downtime.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2025
Skills
- Visual merchandising
- Customer relationship management
- Staff scheduling
- Employee training
- Bilingual
- 10 Key Touch
- Multitasking
- Time Management
- Decision-making
- Time management
- Team motivation
- Goal setting
- Workload management
- Sales reporting
- Financial reporting
Timeline
Assistant Manager
Bealls
05.2022 - 02.2026
Fiesta
Operations Manager
10.2018 - 05.2022
Supervisor
DD’s Discounts
08.2016 - 10.2018
High School Diploma -
Penn Foster Career School