Summary
Overview
Work History
Education
Skills
Timeline
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Erica Mendoza

Evansville,IN

Summary

Proven to excel in fast-paced environments, I leveraged my strong organizational skills and attention to detail, enhance warehouse efficiency and inventory accuracy. A quick learner and effective communicator, I significantly improved customer satisfaction through meticulous product organization and proactive customer assistance, demonstrating my commitment to excellence and teamwork.

Overview

5
5
years of professional experience

Work History

Warehouse/Restock/ Labels

Meijer
09.2019 - 02.2020
  • Maintained effective team member communication.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Safely and securely loaded items to prevent damage during transport.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Worked with customers to pack items according to specific desires and requirements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Answered customer questions and provided detailed product information.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Picked and packed order items.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Followed orders precisely for correct items, sizes and quantities.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Stocked designated items on shelves, end caps and displays.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Greeted store customers and discussed needs.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise pallets to move in warehouse.

Paraprofessional

Lincoln Elementary
05.2019 - 12.2019
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Administered tests and assessments to evaluate student progress and performance.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Enforced rules and instructions to maintain discipline.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Helped teacher prepare instructional material and displays.
  • Developed and implemented strategies to improve student engagement.
  • Monitored students in computer lab to enforce proper use of resources.
  • Assisted in administration of standardized tests, facilitating smooth testing process.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Supported bilingual students by providing language assistance, promoting language proficiency.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Assisted in organization of school events, contributing to vibrant school culture.
  • Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Enhanced student engagement by implementing interactive learning activities.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Store Shopper/ Stock/ Deli/ Bakery/ Register

Walmart
07.2017 - 08.2018
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Selected best-quality perishable items such as meat and produce.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Verified each item matched order sheet's description.
  • Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Demonstrated speed and accuracy in order item selection.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Scanned each item's barcode before item's removal from shelf.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Receptionist

Ricoh USA
07.2015 - 07.2016
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with planning office events and meetings for smooth execution.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Collected Type payments, processed transactions and updated relevant records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Compiled information from files and research to satisfy information requests.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Diploma - General Studies

Hudson County Schools of Technology
Jersey City, NJ
06.2014

Skills

  • Willing to Learn
  • Positive Attitude
  • Shelf Stocking
  • Customer Service
  • Friendly and Personable
  • Heavy Lifting
  • Loading and unloading
  • Customer Assistance
  • Customer Relationships
  • Punctual and Reliable
  • Merchandise Stocking
  • Product restocking
  • Stock Rotation
  • Cleaning procedures
  • Supply Restocking
  • Clear Communication
  • Shelving of products
  • Product Organization
  • Truck unloading
  • Price Checking
  • Safe Lifting Procedures
  • Money Handling
  • Pallet Jack Operation
  • Pallet Jack Handling
  • Merchandise Display
  • Warehouse Safety
  • Order Receiving
  • Proper Stacking and Storage
  • Safety processes and procedures
  • Stockroom Maintenance
  • Warehouse Operations
  • Complex Problem-Solving
  • Product Labeling
  • Merchandise Rotation
  • Display Assembly
  • Product displays
  • Performance Improvement
  • POS Systems
  • Loss Prevention
  • Equipment Cleaning
  • Front-end Maintenance
  • Forklift Operation
  • Planogram Execution
  • Proficient in Type equipment
  • Inventory cycle counting
  • Pallet management
  • Storage Management
  • Protected lifting
  • Proficient with planograms and schematics
  • Workstation cleaning
  • Product tagging
  • Barcode scanning
  • FIFO stocking
  • Facilities sanitizing
  • RFID scanning
  • Skilled in Type equipment
  • Safety methods
  • Quick Learner
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Stocking
  • Stocking and Replenishing
  • Motivated Team Player
  • Dependable and reliable
  • Critical Thinking
  • Exceptional time management skills
  • Decision-Making
  • Organization and Categorization
  • Inventory Management
  • Shipment Receiving
  • Merchandising and Display
  • Stock management
  • Cash Register Operations
  • Retail Merchandising
  • Inventory Tracking
  • Shipping and receiving
  • Inventory Replenishment
  • Storage Organization
  • Safety Procedures
  • Pallet arrangement
  • Packing and shipping
  • Product Merchandising
  • Inventory counting
  • Product Signage and Labeling
  • Proficiency in Technology
  • Product identification
  • Order Fulfillment
  • Work Area Maintenance

Timeline

Warehouse/Restock/ Labels

Meijer
09.2019 - 02.2020

Paraprofessional

Lincoln Elementary
05.2019 - 12.2019

Store Shopper/ Stock/ Deli/ Bakery/ Register

Walmart
07.2017 - 08.2018

Receptionist

Ricoh USA
07.2015 - 07.2016

Diploma - General Studies

Hudson County Schools of Technology

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Erica Mendoza