Erica Miller
Summary
Dynamic and reliable professional with a proven track record at Avon boutique adept at enhancing customer experiences and streamlining operations. Skilled in organizing high-volume events and providing personalized makeup consultations, demonstrating strong multitasking and customer service abilities. Achieved significant improvements in service efficiency and client satisfaction, leveraging expertise in safety procedures and an outgoing personality to excel in team environments.
Overview
17
17
years of professional experience
Work History
Bartender/Event Promoter
Steel Horse Saloon
01.2018 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Organized and hosted events by booking bands and vendors. Promoting thru social media and creating flyers, food, and drink specials.
Retail Sales Associate/Professional Makeup Artist
Avon Boutique LABC Co Owner
02.2009 - 05.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Makeup Artist/Beauty Advisor
Estee Lauder
03.2003 - 05.2008
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Attended industry conferences and workshops to stay current on new trends and techniques.
Education
College Program Internship - Guest Services
Walt Disney World Co. University
Orlando, FL01-2003
Associate of Science - Quality Customer Service
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2002
College Preparatory
Bourgade Catholic High School
Phoenix, AZ05-2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- Team player attitude
- Decision-making
- Safety procedures
Accomplishments
I have always moved up in the field of my employment. I like to be knowledgeable on all aspects ready to assist and provide solutions.
- Promotions to Bartender
- Employee to Co-Owner
- Beauty advisor to traveling makeup artist
Timeline
Bartender/Event Promoter
Steel Horse Saloon
01.2018 - 06.2020
Retail Sales Associate/Professional Makeup Artist
Avon Boutique LABC Co Owner
02.2009 - 05.2017
Makeup Artist/Beauty Advisor
Estee Lauder
03.2003 - 05.2008
College Program Internship - Guest Services
Walt Disney World Co. University
Associate of Science - Quality Customer Service
Maricopa Community Colleges, Glendale Community College
College Preparatory
Bourgade Catholic High School
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