Erica Miller
Summary
Dynamic Senior Human Resources Specialist at THE LIRO GROUP with expertise in payroll administration and compliance management. Successfully enhanced employee onboarding processes, significantly improving new hire engagement. Proven ability to lead cross-functional initiatives and foster collaboration, driving operational efficiency and employee satisfaction. Committed to continuous improvement and strategic HR solutions.
Overview
6
6
years of professional experience
Work History
Senior Human Resources Specialist
THE LIRO GROUP
Syosset, USA
02.2025 - Current
- Serve as the primary point of contact for all new hire inquiries, ensuring timely communication and a smooth preboarding experience.
- Lead end-to-end onboarding and orientation programs for both regular hires and company acquisitions, fostering engagement from day one.
- Act as a liaison between employees, managers, and third-party administrators for all leave of absence cases, providing compassionate guidance and compliance oversight.
- Manage and process all employee terminations, including offboarding tasks, final pay coordination, and system updates, ensuring compliance and consistency.
- Collaborate cross-functionally with Accounting and Marketing departments to ensure accurate payroll processing and to maintain consistent employer branding across all employee communications.
- Continuously identify and implement improvements to enhance employee experience and HR operational efficiency.
Human Resources Specialist
THE LIRO GROUP
Syosset, USA
08.2022 - Current
- Designed and launched a company-wide onboarding process which significantly enhanced the new hire experience.
- Managed all aspects of pre-employment drug/alcohol testing, quarterly random testing, and auditing, ensuring compliance with federal railway regulations.
- Filed EEO-1 reports in accordance with regulatory deadlines, maintaining compliance with equal employment opportunity regulations.
- Orchestrated company events, including activities tailored for young professionals and networking opportunities throughout the year.
- Administered the employee referral program and certification/licensing initiatives which provided guidance and support to employee growth.
- Provided training and supervision to two Human Resources associates, fostering increased collaboration and teamwork within the department.
- Assisted in open enrollment implementation, including benefit administration activities year-round, such as enrollment, changes, terminations, and transfers.
Human Resources Intern
THE LIRO GROUP
Syosset, USA
03.2022 - 07.2022
- Assisted the Human Resources department with employment record keeping and managing employee data.
- Proficiently completed HRIS entry transactions for new hires, terminations, transfers, and promotions, ensuring accurate record-keeping and adherence to legal requirements.
- Facilitated the hiring process by conducting employment verifications, background investigations, and education checks to ensure candidate suitability.
- Collaborated with the accounting department and our benefit carriers to process monthly invoices accurately and efficiently.
- Provided valuable support to the recruitment team by conducting screening calls and processed applications to identify optimal candidates for various roles.
- Managed all garnishments, maintaining effective communication with employees and third parties to address inquiries and ensure federal and state compliance.
- Assigned compliance training for new hires and offered personalized guidance on development courses aligned with individual career aspirations.
Customer Service Representative
ALAN R. MOTT AGENCY, INC.
Huntington, USA
05.2019 - 07.2022
- Assisted with the development and management of new and existing marine property / casualty insurance customer accounts.
- Lead the rewrite of a 1-million-dollar book of business which resulted in a 90% customer retention rate with our carriers.
- Educated clients on special pricing opportunities and insurance policies, enhancing overall customer satisfaction and experience.
- Maintained client records and efficiently collected client information, consistently adhering to organizational standards and protocols.
- Managed the processing of annual policy renewals, ensuring seamless transitions for clients while securing the most competitive insurance rates available.
Education
Master of Science - Human Resources Management
STONY BROOK UNIVERSITY
Stony Brook, NY08.2022
Bachelor of Science - Business Administration
UNIVERSITY OF SOUTH CAROLINA, Moore School of Business
Columbia, SC05.2021
Skills
- Payroll administration
- Employee onboarding
- Compliance management
- HRIS optimization
- Benefits administration
- Recruitment strategy
Timeline
Senior Human Resources Specialist
THE LIRO GROUP
02.2025 - Current
Human Resources Specialist
THE LIRO GROUP
08.2022 - Current
Human Resources Intern
THE LIRO GROUP
03.2022 - 07.2022
Customer Service Representative
ALAN R. MOTT AGENCY, INC.
05.2019 - 07.2022
Master of Science - Human Resources Management
STONY BROOK UNIVERSITY
Bachelor of Science - Business Administration
UNIVERSITY OF SOUTH CAROLINA, Moore School of Business
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