Erica Miranda
Stockton,Ca
Summary
Achieved consistent attendance and punctuality, contributing to a productive work environment. Demonstrated a strong willingness to learn and adapt to new challenges. Leveraged a strong work ethic to support team success.
Engaged with team members to identify growth opportunities and align efforts for optimal performance.
Overview
5
5
years of professional experience
Work History
Patient coordinator
Manteca Dental care
Stockton
09.2022 - Current
- Verify insurances
- Posted Payments
- Confirmed appointments
- Greet Patients
- Send letters out
- Make phone calls
- Follow up with patients in a timely manner
- Pull Patients Cases
- Clean rooms
- Walk patients back
- Destiny layva-Manger (209) 490-7239
Patient Coordinator
Sunflower Dental
Dublin, CA
01.2024 - 10.2025
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient inquiries, providing information on services and addressing concerns efficiently.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Collaborated with dental staff to ensure seamless communication and enhance patient experiences.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient coordinator
Village dental care
Stockton
12.2020 - 09.2021
- Verified insurances & Patients billing
- Posted Payments
- Confirmed appointments
- Filing charts
Education
UEI - medical office specialist
UEI
09.2020
High School Diploma -
Edison High School
Stockton, CA10.2015
Skills
Assisted in managing patient admissions and discharges Supported healthcare team in coordinating patient flow Facilitated smooth transitions for patients entering and leaving the facility
Managed incoming phone calls to ensure efficient communication and customer service
Facilitated patient seating arrangements to enhance comfort and accessibility
Executed thorough cleaning and sanitization of rooms to ensure guest satisfaction
Developed and implemented comprehensive treatment plans for patient care
Executed distribution of correspondence to ensure timely communication
Executed confirmation calls to ensure appointment adherence
Timeline
Patient Coordinator
Sunflower Dental
01.2024 - 10.2025
Patient coordinator
Manteca Dental care
09.2022 - Current
Patient coordinator
Village dental care
12.2020 - 09.2021
UEI - medical office specialist
UEI
High School Diploma -
Edison High School