Erica Montano
Fresno,Ca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
San Joaquin Glass
03.2024 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Maintained organized filing systems for over 100 customer and accounting records, ensuring easy access to crucial information when needed.
- Input high volume of monthly invoices with consistent accuracy and improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Server
EDO-YA JAPANESE CUISINE
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Sales Associate
DOLLAR GENERAL
05.2022 - 12.2022
- Processed and stocked merchandise in accordance with store standards.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Monitored employee performance closely, providing constructive feedback regularly to support professional growth opportunities.
Office Coordinator
Family Memorial Mortuary & Cremation
02.2020 - 06.2020
- Handled sensitive client information discreetly and responsibly, maintaining strict confidentiality in accordance with industry standards.
- Assisted in the respectful transport of remains from hospitals or homes to the funeral home, adhering to proper protocols.
- Facilitated timely completion of necessary paperwork for death certificates, permits, insurance claims, and other documentation related to end-of-life matters.
- Provided exceptional customer service by remaining attentive to the needs and concerns of grieving families throughout all stages of the funeral process.
Server/Payroll Clerk
YUM YUMS DINER
08.2018 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted with recruitment and onboarding of new employees. Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data 100% accurately.
- Updated employee files with details such as changes in address or salary levels while maintaining privacy and protecting confidential information.
Education
Business Office Assistant Certificate -
FRESNO CITY COLLEGE
01.2002
Skills
- Data Entry: 45 wpm/10-key by touch
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Office equipment proficient
- Inventory Control
- Time Management
- Payroll/Light H/R
- Critical Thinking
- Payment Processing/POS Systems
- Scheduling
- Bank Reconciliation
- Account Management/Recordkeeping
References
AVAILABLE UPON REQUEST
Timeline
Customer Service Representative
San Joaquin Glass
03.2024 - Current
Server
EDO-YA JAPANESE CUISINE
06.2023 - Current
Lead Sales Associate
DOLLAR GENERAL
05.2022 - 12.2022
Office Coordinator
Family Memorial Mortuary & Cremation
02.2020 - 06.2020
Server/Payroll Clerk
YUM YUMS DINER
08.2018 - 02.2020
Business Office Assistant Certificate -
FRESNO CITY COLLEGE
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