Erica Montano

• Monitored incoming orders and emails throughout the day, prioritizing workflow for timely processing

• Picked, inspected, and packed products accurately, verifying parts and preventing shipment errors
• Prepared and shipped all daily orders before 2 PM to meet same-day dispatch targets
• Maintained organized work areas and updated records to ensure smooth order tracking

• Achieved timely dispatch of orders using effective time management strategies during the picking process.

• Efficiently picked and packed customer orders according to established guidelines and procedures
• Utilized handheld scanners to track inventory movement and ensure proper stock rotation
• Performed quality checks on products to ensure they met company standards before packaging for shipment
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Managed returns processing efficiently by inspecting returned items for damage or defects before restocking them appropriately
• Ensured proper labeling of packages with correct shipping information prior to dispatch
• Safely operated warehouse equipment following established safety protocols at all times
• Demonstrated excellent attention to detail when inspecting products for damage or discrepancies

• Opened the store every morning, depositing checks at the bank every morning before opening the store to have enough change throughout the day, handled the cashier the whole day while multitasking getting in store customer orders as well as online orders. Making sure the store was always clean/tidy. Throughout the day always checking work email for any upcoming/future orders. Deliver cupcakes when needed

• Answer inbound calls from current and prospective patients about the program, appointment scheduling, billing, and follow-up instructions.
• Place outbound calls for appointment reminders, progress check-ins, or follow-ups on missed visits.
• Provide accurate program information (how the diet plan works, basic guidelines, membership options, pricing, etc.) while staying within approved scripts and compliance rules.
• Collect and verify patient information (contact details, insurance if applicable, consent forms) and update records in the practice’s system.
• Assist with scheduling initial consultations, follow-up visits, and lab work as directed by the medical team.