ERICA MONTGOMERY
Cicero,IL
Summary
A friendly, courteous, and articulate customer service professional. Highly effective in promoting a positive, productive work environment. Committed to excellence. An effective trouble-shooter who can be counted on to get the job done.
Overview
10
10
years of professional experience
Work History
Security Officer
Inter-Con
04.2024 - Current
- Securing buildings, assets, and personnel, and patrolling property
- Investigating accidents, trespassing, and suspicious activity, and responding to emergencies
- Completing daily reports, including observations, surveillance footage, and signatures
Security Officer
Prosegur Security
08.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Picker Packer
Factory Motor Parts Company
05.2021 - 10.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Data Entry Clerk
CVS Healthcare
03.2020 - 10.2023
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Cashier
McDonald's
10.2020 - 04.2021
- Assisted guests with breakfast and lunch, eagerly greeted guests upon arrival
- Utilized cash register for cash and debit card transactions
- Handled all guest relations in a courteous manner and in compliance with company policy
- Completed opening and closing procedures, including balancing of cash drawer and disassembling machines
Picker/Packer, Inventory Control Specialist
PaperSource
10.2020 - 03.2021
- Applied packed boxes to master packing containers for shipping to customers and ensured that all out going product complied with corporate standards
- Supported all production lines during peak season
- Made quotas satisfactorily while making sure lines were functioning optimally and avoided down time
- Keeping and receiving accurate records
- On shipping side, they package items, print labels
Dietary Aide
St. Bernard Hospital
05.2017 - 10.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Server, Busser
Ghirardelli
04.2016 - 08.2018
- Provided friendly and supportive customer service in a fun atmosphere
- Maintain and organized the dish-washing station efficiently to supply the kitchen with clean dishes
- Conducted inventory tracking and restocking of store supply of candies
- Frequently assisted colleagues during rush periods to foster/promote teamwork
Inventory Associate
WIS International
12.2014 - 03.2016
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Education
HIGH SCHOOL DIPLOMA -
BERRIEN SPRINGS HIGH SCHOOL
BERRIEN SPRING, MI06.2010
Skills
- Multitasker
- Excellent communication skills
- Strong Typing Skills
- Reliable
- Proficient in Microsoft Word
- Proficient in Excel
- Organizational Skills
Summaryprofile
A friendly, courteous, and articulate customer service professional. Highly effective in promoting a positive, productive work environment. Committed to excellence. An effective trouble-shooter who can be counted on to get the job done.
Timeline
Security Officer
Inter-Con
04.2024 - Current
Security Officer
Prosegur Security
08.2023 - 05.2024
Picker Packer
Factory Motor Parts Company
05.2021 - 10.2023
Cashier
McDonald's
10.2020 - 04.2021
Picker/Packer, Inventory Control Specialist
PaperSource
10.2020 - 03.2021
Data Entry Clerk
CVS Healthcare
03.2020 - 10.2023
Dietary Aide
St. Bernard Hospital
05.2017 - 10.2019
Server, Busser
Ghirardelli
04.2016 - 08.2018
Inventory Associate
WIS International
12.2014 - 03.2016
HIGH SCHOOL DIPLOMA -
BERRIEN SPRINGS HIGH SCHOOL
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