Erica Moore
Phoenix,AZ
Summary
Experienced manager with a proven track record in luxury retail operations and pharmacy management. Demonstrated ability to oversee and optimize business processes, drive revenue growth, and maintain high standards of customer service. Skilled in team leadership, inventory management, data analysis, and regulatory compliance. Proficient in Lean Six Sigma methodologies, Microsoft Office tools, and implementing process improvements. A detail-oriented professional with a strong focus on achieving organizational goals and delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
COACH
Luxury Manager
06.2024 - Current
- Managed luxury retail operations at Coach and ensured exceptional customer service and brand experience.
- Utilizes strong business acumen by strategically forecasting, planning, and budgeting to align with the needs of the business including ROI's, payroll, and staffing.
- Ensured consistent representation of the brand's luxurious image
- Oversaw inventory management and implemented successful merchandising strategies
- Analyze sales data to identify trends and opportunities for growth.
- Develop and implement sales strategies to maximize revenue and profitability, while maintaining brand standards.
- Achieved a notable 30% sales increase, with projected revenue poised to exceed last year's figure by an extra 1 million dollars.
- Built and sustained relationships with high-end clientele while delivering customized service, fostering a strong sense of customer loyalty
- Monitor inventory levels, merchandise presentation, and store appearance to create a luxurious shopping experience.
- Utilized sales data, market trends, and customer feedback to recognize areas for growth and enhancement
Strive Pharmacy
Manager- Data Entry
05.2023 - 06.2024
- Managed and optimized data processing and payroll management
- Successfully managed all departmental HR responsibilities by utilizing KPIs and PIPs.
- Implemented effective training programs for data entry staff, resulting in improved adherence to best practices and performance standards
- Processed payroll and all time card management.
- Ensured accurate and timely data entry, maintaining regulatory compliance.
- Achieved enhanced data accuracy and improved departmental performance through effective process enhancements
- Collaborated with cross-functional teams in achieving organizational goals
- Traveled to different states to open new pharmacies and train new staff.
One Point Patient Care
Trainer
11.2021 - 05.2023
- Provided custom medication packaging for hospice facilities and mail order services
- Managed data entry for prescription fills and assisted in PBM for billing
- Trained new employees on SOPs
- Assisted in the production of compounded medications.
Genoa Healthcare/Optum
Manager / Trainer
03.2018 - 11.2021
- Ensured compliance and regulations were upheld by floating to multiple sites across Central and Southern Arizona.
- Played an integral role in facilitating the launch of Genoa Healthcare's first central fill pharmacy
- Utilized Synmed technology to offer customized medication packaging
- Managed pharmacy inventory through MRP systems.
- Stay current on industry trends, best practices, and regulatory changes to update training content and ensure compliance with standards.
- Developed and delivered training programs for pharmacy staff, focusing on medication dispensing procedures, patient counseling, regulatory compliance, and customer service by creating standard operating procedures (SOPs).
Desert Rain Behavioral Health
Behavioral Health Coach/Mentor
06.2019 - 09.2019
- Attended and participated in CFTs, ARTs, and IEPs.
- Provided school accompaniment and progress monitoring for clients
- Collaborated with clients to develop personalized wellness plans and goals, promoting mental and emotional well-being.
- Conduct assessments to identify clients' needs, strengths, and challenges; monitor their development.
- Offer evidence-based interventions and strategies to help clients improve coping skills, self-care practices, and overall mental health
- Collaborated with healthcare professionals, therapists, and other providers to ensure clients receive coordinated care and support
- Maintained accurate and confidential client records while documenting progress notes, ensuring effective communication with clients and team members.
CVS PHARMACY
Inventory Specialist
12.2016 - 03.2018
- Managed and maintained inventory levels for pharmaceuticals, medical supplies, and other products as per company guidelines.
- Maintained efficient inventory management by monitoring stock levels, ordering supplies as required, and ensuring prompt product delivery.
- Conducted regular audits of inventory to detect inconsistencies and effectively remedied any found issues.
- Worked closely with pharmacy team to enhance inventory management efficiency while maintaining precise record-keeping.
- Adhered to regulatory requirements and company policies regarding inventory control and management.
- Took charge of insurance-related duties, guaranteeing adherence to regulations.
Education
High School Diploma -
Corona Del Sol High School
05.2015
Skills
- Lean Six Sigma
- Microsoft Office
- Detail Oriented
- Active Listening
- Regulatory Compliance
- Team Leadership
- ROI
- KPI
- PIP
- SOP
- Project Management
- Team development strategies
Certification
- PTCB - Certified Pharmacy Technician
- PTU Elite - Immunization Certification
- Red Cross - First Aid/CPR/AED
- State of Arizona - Pharmacy Technician License
- Fingerprint Clearance Card
- Notary Pubic Commission
- State of Virginia - Pharmacy Technician License
Timeline
COACH
Luxury Manager
06.2024 - Current
Strive Pharmacy
Manager- Data Entry
05.2023 - 06.2024
One Point Patient Care
Trainer
11.2021 - 05.2023
Desert Rain Behavioral Health
Behavioral Health Coach/Mentor
06.2019 - 09.2019
Genoa Healthcare/Optum
Manager / Trainer
03.2018 - 11.2021
CVS PHARMACY
Inventory Specialist
12.2016 - 03.2018
High School Diploma -
Corona Del Sol High School
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