Erica Lee Moore
Las Vegas ,NV
Summary
Dynamic professional with extensive experience in customer service and event planning, notably at five star properties. Proven ability to enhance guest relations through effective multitasking and relationship building. Skilled in upselling and fostering loyalty, consistently delivering exceptional experiences that drive brand engagement and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Hostess/On Stage Assistant
Paris Casino Theater
- Answered customer questions about hours, seating, and show times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different roles, including backstage, front of house, sound, wardrobe and hosting.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted manager in all aspects of business operations.
Brand Promotional Model
La Croix/ Body Armor/ Think Protein Bars/ Modelo
Las Vegas/ Chicago/Orlando
01.2023 - 06.2025
- Boosted sales through engaging product demonstrations and persuasive communication with potential customers.
- Utilized social media platforms to promote events, reaching a wider audience and driving attendance numbers up.
- Assisted in the development of promotional materials, ensuring accurate representation of key selling points.
- Enhanced brand awareness by effectively representing products at various promotional events and trade shows.
- Increased customer engagement by conducting interactive activities and contests during promotional campaigns.
American Music Awards
LA Productions
Las Vegas, NV
05.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Brand Model
Santos Tequila
Las Vegas, NV
03.2024 - 03.2025
- Assisted in event planning logistics, including venue selection, scheduling, and travel arrangements to ensure successful execution of promotional activities.
- Generated social media buzz for the brand by sharing event experiences, personal testimonials, and engaging content across various platforms.
- Managed inventory levels at promotional events to ensure adequate supply of products for demonstrations while minimizing excess stock inefficiencies.
- Leveraged personal networks within the industry to create new opportunities for exposure and collaboration between brands.
- Trained new Brand Models on company policies, product knowledge, and presentation techniques, ensuring a consistent brand experience across all touchpoints.
- Collaborated with marketing teams on promotional campaigns, ensuring effective messaging and accurate representation of the brand''s image.
- Elevated brand visibility by consistently representing the company at various events and trade shows.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated customers on product features and answered questions regarding product use.
Background Extra
American Ninja Warrior
Las Vegas, NV
10.2024 - 10.2024
- Collaborated effectively with fellow extras and main cast members, fostering a positive work environment on set.
- Supported the creative vision of directors and producers by accurately portraying background roles in diverse settings.
- Promoted a cohesive aesthetic among fellow background actors by ensuring compliance with costume guidelines and adjustments provided by wardrobe department staff.
- Provided valuable feedback when requested regarding scene execution during rehearsals or post-production meetings.
- Demonstrated professionalism and adaptability while working under pressure in fast-paced shooting situations.
- Assisted in creating realistic crowd scenes through effective communication and coordination with other background actors.
- Stayed alert during long days of shooting to ensure optimal performance levels throughout the entire production process.
- Increased efficiency on set by quickly adapting to revisions or changes to the script or direction.
- Fostered a professional atmosphere on set by adhering to strict confidentiality agreements related to film content.
- Leveraged strong networking skills, fostering professional relationships with casting directors, production staff, and fellow actors to secure ongoing work opportunities.
Brand Model
Mercedes-Benz Stadium
Las Vegas
02.2024 - 10.2024
- Provided valuable input during product development stages, utilizing industry knowledge and firsthand experience to inform design decisions.
- Coordinated with event organizers for seamless execution of trade show appearances and other promotional activities.
- Established strong relationships with clients, providing exceptional customer service and fostering ongoing loyalty to the brand.
- Utilized persuasive communication techniques when interacting with potential customers, overcoming objections and closing sales effectively.
- Boosted brand engagement with targeted audiences through interactive presentations and product demonstrations.
- Monitored customer sentiment and satisfaction levels during events, adjusting approach as needed to maximize positive impact on the brand.
- Participated in photo shoots and video productions, showcasing products in a visually appealing manner while maintaining the brand''s aesthetic.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Brand Specialist
Kia Autonomous Driving
Las Vegas, NV
01.2024 - 01.2024
- Implemented innovative influencer marketing initiatives to expand reach and drive consumer interest.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Collaborated cross-functionally with sales, product development, and customer service teams for seamless execution of brand strategy.
- Delivered engaging presentations at industry events, bolstering company reputation as a thought leader in the field.
Lead Event Coordinator
Push Models
Nashville, TN
07.2023 - 09.2023
- Managed a team of coordinators, ensuring timely completion of tasks and exceptional performance during events.
- Spearheaded the development of innovative themes and concepts that resonated with target audiences, increasing engagement levels at each event.
- Monitored event progress closely, making real-time decisions to optimize performance and attendee experience.
- Enhanced event execution by streamlining processes and implementing efficient coordination strategies.
- Developed creative solutions to address unforeseen challenges during events, ensuring seamless execution.
- Coordinated all logistics for events, including venue selection, vendor management, and transportation arrangements.
- Increased client retention rate by providing exceptional customer service and maintaining strong relationships.
- Consistently met or exceeded project deadlines through diligent time management skills and disciplined work habits.
- Delivered memorable experiences for attendees through meticulous planning and attention to detail.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
Casino Bartender
Wynn Las Vegas
Las Vegas, NV
11.2015 - 10.2016
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Casino Bartender
Venetian Hotel and Casino
Las Vegas, NV
02.2010 - 10.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Biology
LCCC
Pennsylvania Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
- Efficient collaboration
- Guest relations
- Upselling
- Event planning
- Flexible and adaptable
- Relationship building
Languages
French
Limited Working
Timeline
American Music Awards
LA Productions
05.2025 - 05.2025
Background Extra
American Ninja Warrior
10.2024 - 10.2024
Brand Model
Santos Tequila
03.2024 - 03.2025
Brand Model
Mercedes-Benz Stadium
02.2024 - 10.2024
Brand Specialist
Kia Autonomous Driving
01.2024 - 01.2024
Lead Event Coordinator
Push Models
07.2023 - 09.2023
Brand Promotional Model
La Croix/ Body Armor/ Think Protein Bars/ Modelo
01.2023 - 06.2025
Casino Bartender
Wynn Las Vegas
11.2015 - 10.2016
Casino Bartender
Venetian Hotel and Casino
02.2010 - 10.2014
Hostess/On Stage Assistant
Paris Casino Theater
Biology
LCCC