I am passionate about helping others and thriving in fast-paced environments. I also have a strong background in customer service, problem-solving, at finding innovative solutions to challenges. On my free time I do volunteer work, particularly with Disney, contributing to events such as marathons, special events, and Candlelight Weekend. I am open to new opportunities, making a positive impact and continuing personal and professional growth.
Hi, I’m
Erica Moreno Ramirez
Long Beach,CA
Summary
Overview
3
years of professional experience
1
Certification
Work History
Starbucks
Barista
07.2021 - 02.2023
Job overview
- As a Starbucks baristas I'd perform multiple job duties and provide excellent customer service
- Working there has taught me a lot working fast pace standing 8 + hours
- I was alway available to extend in case they needed me to
- I also sometimes had to drive to different locations
- We take orders at the counter and drive-thru and make coffee, tea, and other drinks to customer specifications
- Also deal with cash registers and credit card machines
- Lastly, Constantly always working as a team no matter what
Disney Parks, Experiences and Products
V.I.P. Tour Guide
03.2022 - 12.2023
Job overview
- As a Disney VIP Tour Guide I consistently provides exceptional service to all Guests
- I represent Walt Disney's legacy of pioneering new forms of storytelling and focus on creating happiness for our Guests through meaningful and personal connections for 'all.'
- I always provide a world-class personalized VIP experience while demonstrating the Five Keys and an exceptional level of integrity
Disney Parks, Experiences and Products
Retail Front Of House/ Back Of House
12.2023 - Current
Job overview
- As a Disneyland retail cast member I help guests to help find souvenirs and assist our guests in locating products, processing payments, and completing purchases
- Working closely with our guests to determine their needs & answer their questions about products or other store locations around the resort
- I also exemplify the company's missions and values by representing the five keys, I follow Safety, Courtesy, Inclusion, Show and Efficiency
- As a disneyland Back of house cast member my job consist of maintaining the store to its full capacity of items at the same time, helping some of my guest find what they're looking for
- This job has various hours early as 5 am late as 4 AM we also are in charge of our candy store where i do handle fresh food items
- We do handle receiving pallets anything from 20+ which we have to separate and put away in their rightful places
Education
Mayfair High SchoolLakewood, CA
High school diploma
06.2021
University Overview
Skills
- English
- Leadership
- Cash Handling
- Cashiering
- Restaurant Experience
- Barista Experience
- Merchandising
- Guest Relations Experience
- Coffee Experience
- Host/Hostess
- Guest Services
- Retail Sales
- Food Service
Certification
Food Handler, 07/01/21, Present
Personal Information
Personal Information
Authorized To Work: USLanguages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Retail Front Of House/ Back Of House
Disney Parks, Experiences and Products
12.2023 - Current
V.I.P. Tour Guide
Disney Parks, Experiences and Products
03.2022 - 12.2023
Barista
Starbucks
07.2021 - 02.2023
Mayfair High School
High school diploma
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