Dakota Shea Sousa
North Dartmouth,MA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Wareham, MA
08.2024 - Current
- Prepared and served high-quality beverages to customers, ensuring accuracy and consistency in every order.
- Managed cash register operations, processing transactions efficiently while maintaining accurate records.
- Trained new staff on beverage preparation techniques and customer service best practices to enhance team performance.
- Maintained cleanliness and organization of work areas to adhere to health and safety regulations consistently.
Outsource Admin /Service Assistant
Ahead LLC
New Bedford, MA
03.2021 - 06.2023
- My main priority is Outsource admin, I work with data entry. i am responsible for transferring data from paper to formats into computer files on my computer to send out orders to many vendors to help out with our company. When I’m not outsourcing i’m assisting customer service collecting information to help customers with all there questions/concerns.
Cashier
Dollar Tree
North Dartmouth, MA
10.2021 - 03.2022
- Helping customers with their purchases, bagging if necessary. resolving customer issues and answering questions. Making sure every customer leaves without any bad experiences
Cashier
Best Buy
North Dartmouth, MA
04.2020 - 01.2021
- This position was only seasonal. Helping customers with there purchases with all the electronics and answering any questions they might have about the items.
Education
High school diploma -
New Bedford High School
New Bedford, MA05.2022
Skills
- Office experience
- Multi-line phone systems
- Data entry
- Typing
- Phone etiquette
- Organizational skills
- Computer literacy
- Customer service
- Administrative experience
- Computer skills
- Order entry
- Cash register
- Cash handling
- Communication skills
- English
- Microsoft Word
- Microsoft Excel
- Sales
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Time management
Certification
- Driver's License
- September 2022
Timeline
Barista
Starbucks
08.2024 - Current
Cashier
Dollar Tree
10.2021 - 03.2022
Outsource Admin /Service Assistant
Ahead LLC
03.2021 - 06.2023
Cashier
Best Buy
04.2020 - 01.2021
High school diploma -
New Bedford High School