Erica Mosby

Updated and modified patients' insurance information as needed.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.

• Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
• Responded to customer inquiries via phone, email, or chat support.
• Assisted in the installation of new hardware, software, and operating systems.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Tested computer equipment to ensure proper functioning according to specifications.
• Installed anti-virus programs on users' computers and configured them accordingly.

• Maintained accurate records of client interactions and transactions.
• Performed administrative duties such as filing paperwork, creating documents, and scheduling appointments.
• Participated in team meetings to understand goals and establish necessary process improvements.
• Scheduled and confirmed customer appointments and delivered timely reminders.
• Updated databases with new and modified customer data.
• Collected deposits or payments and arranged for billing.
• Determined accurate prices for customer services, consistently searching for deals and best prices.

• Greeted customers and answered any questions they had about the store's products and services.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.
• Followed company security procedures for handling large sums of money.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.