Erica Munn

(Full-time)

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Developed detailed plans based on broad guidance and direction.
• Managed and trained 8 employees while keeping up with daily duties.

(Full-time)

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Kept $1000 register accurate through correct billing, payment processing and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

(Full-time)

• Consulted with managers to organize special events and promotions.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay while managing 4 table section with 15 bar seats.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Recruited and trained new bartenders and barbacks to help maintain talented team.

• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Managed administrative logistics of events planning, event booking, and event promotions for 10-20 customers per week.
• Liaised with clients to determine exact event requirements.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.