Erica Myles
Baltimore,MD
Summary
Compassionate caregiver with extensive experience at the Rehabilitation Center for Neurological Development, adept at enhancing patient well-being through personalized care plans and effective communication. Proven ability to manage daily living activities and provide emotional support, ensuring a dignified and respectful environment for clients. Strong skills in medication management and time management.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Rehabilitation Center For Neurological Developement
Baltimore, MD
01.2025 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
Housekeeping Room Attendant
Johns Hopkins Hospital
Baltimore, MD
01.2023 - 04.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Security Officer
Securitas Security Services USA
Baltimore, MD
01.2021 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Packer Associate
Amazon
Baltimore, MD
01.2021 - 04.2022
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
- Trained new Packer Associates on proper techniques and protocols within the workplace, fostering a collaborative environment for continued growth.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Food Service Worker
Johns Hopkins Hospital
Baltimore, MD
12.2020 - 08.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
Sales Associate
Rainbow Shops
Baltimore, MD
04.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
One on One Aide
RCM Health Care Services
01.2019 - 05.2020
- Helped students build strong organizational skills that improved their overall academic success and daily functioning at school.
- Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
- Provided ongoing feedback to parents and teachers regarding student progress, ensuring consistent communication among all parties involved.
- Collaborated with teachers to develop strategies for improving student performance in both academic and social settings.
- Assisted teachers in monitoring the classroom environment and maintaining order during transitions or unexpected events.
- Encouraged peer collaboration and social interaction among classmates, leading to improved relationships between students with various abilities.
- Supported the development of students'' self-advocacy skills by encouraging them to express their needs and preferences clearly.
- Coordinated with general education teachers to ensure that accommodations were effectively implemented in the classroom setting, promoting student success.
- Guided students through modified assignments that aligned with their specific skillsets while still meeting curriculum requirements.
- Enhanced student learning by providing personalized support and implementing individualized education plans.
- Implemented data-driven interventions to address specific skill deficits, resulting in noticeable improvements in student performance.
- Collaborated with multidisciplinary teams consisting of therapists, counselors, and other professionals to provide comprehensive support for each student''s unique needs.
- Enabled greater participation in classroom activities for students with physical disabilities through modifications and accommodations.
- Facilitated small group instruction tailored to each student''s unique learning needs, promoting academic growth.
- Promoted inclusion by adapting instructional materials for diverse learners, enabling equitable access to educational content.
- Contributed to the development of behavior intervention plans tailored toward improving individual student conduct within the classroom setting.
- Supported students'' emotional well-being through active listening and empathetic communication, fostering a sense of trust and rapport.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Helping Hand Rehabilitation Center
Baltimore, MD
01.2019 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Patient Transport Driver
Bay View Nursing & Rehab Center
Baltimore, MD
04.2017 - 12.2018
- Contributed to an inclusive work environment by respecting colleagues'' diverse backgrounds and experiences.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Reduced transport wait times for patients through effective communication with hospital staff and efficient route planning.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.
- Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
- Managed multiple priorities simultaneously without compromising quality or timeliness of service delivery.
- Trained new employees on proper procedures and protocols, enhancing overall team performance in patient transportation services.
- Provided support to other team members as needed, fostering a collaborative and efficient work environment.
- Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
- Demonstrated adaptability when handling unexpected situations during transports, such as traffic delays or changes in patient condition.
- Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.
- Improved patient satisfaction by providing timely and efficient transportation services.
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
Dietary Aide
Bay View Homecare
Baltimore, MD
01.2016 - 07.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Kept all kitchen areas clean, tidy and free of hazards.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
High School Diploma - High School Graduate
Antioch Diploma Plus
Baltimore, MD06.2012
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Flexible schedule
- Compassionate care
- Flexible schedule and availability
- First aid and safety
- Verbal and written communication skills
- Dementia care
- Compassionate communication
- Supportive companionship
- Medication and appointment reminders
- Behavioral management
- Direct patient care
- Alzheimer's care
- Medication management
- Documentation
- COVID-19 safety policies
- Mobility assistance
- Clear communication
- Bedside care
- Attentive to people
- Fast learner
- Compassionate client care
- Resident empowerment
- At-home care instruction
- Empathetic listening
- Daily living activities assistance
- Case management experience
- Lifting and transferring
- Patient care and companionship
- Patient mobility assistance
- State regulations
- Community activities
- Autism support
- Medication coordination
- Dining room support
- Quality program protocols
- Disability support
- Nutrition
- Stress management
- Cultural sensitivity
- Patient advocacy
- Conflict resolution
- Social interaction
- Safety awareness
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Compassion and empathy
- Reliability and punctuality
- Incapacitation care
- Clinical quality program standards
- Chronic disease management
- EMR / EHR
- Chronic illness management
- Medical office administration
- Case management
- Transportation services
- Records management
- PPE usage
- Medical records management
- Language fluency
- Records maintenance
- Physical therapy support
- Indirect patient care
- Care plan adherence
- Complex Problem-solving
- Patient assessments
- Progress documentation
- End-of-life care
- Care plan assessment
- Care plan management
- Incident reporting
- Client transportation
- ADL assistance
- Medication administration
- Behavior redirection
- Patient management
- Heavy lifting
- Client documentation
- Special needs care
- HIPAA compliance
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- PCHM - Personal Care Homemaker
- PCW - Personal Care Worker
- CPCT/A - Patient Care Technician/Assistant
- NCPCT - Patient Care Technician
- DCA - Direct Care Aide
- PCA - Personal Care Aide
- Licensed Job Title - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
- Area of expertise License - Timeframe
Timeline
Caregiver
Rehabilitation Center For Neurological Developement
01.2025 - Current
Housekeeping Room Attendant
Johns Hopkins Hospital
01.2023 - 04.2024
Security Officer
Securitas Security Services USA
01.2021 - 08.2023
Packer Associate
Amazon
01.2021 - 04.2022
Food Service Worker
Johns Hopkins Hospital
12.2020 - 08.2021
Sales Associate
Rainbow Shops
04.2020 - 01.2021
One on One Aide
RCM Health Care Services
01.2019 - 05.2020
Caregiver
Helping Hand Rehabilitation Center
01.2019 - 05.2020
Patient Transport Driver
Bay View Nursing & Rehab Center
04.2017 - 12.2018
Dietary Aide
Bay View Homecare
01.2016 - 07.2018
High School Diploma - High School Graduate
Antioch Diploma Plus