Erica Napier
Ypsilanti,MI
Summary
Proven team player and quick learner, excelled in diverse roles from Retail Sales Associate at Goodwill Of Greater Detroit to Room Attendant at Palmer House Hilton Hotel. Demonstrated exceptional customer service and housekeeping skills, significantly enhancing shopping and guest experiences. Achieved notable efficiency in task management, contributing to a positive and clean environment across sectors.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Goodwill Of Greater Detroit
01.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Food Service Worker
Michigan Medicine
01.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Custodial Worker
Ypsilanti Public Schools
10.2020 - 09.2021
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
Room Attendant
Palmer House Hilton Hotel
07.2014 - 01.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
No Degree - Phlebotomy
The Career Academy School of Allied Health
200 N. Michigan Chicago, Illinois 06.2003
No Degree - Certified Nursing Assistant
Harold Washington
30 E. Lake Street Chicago, Illinois 04.2002
High School Diploma -
DuSable
4934 S. Wabash Ave Chicago, Illinois 6061501.1993
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Fluent in [English]
- Housekeeping
- Stock replenishment
- Independent judgement
- Fitting room maintenance
- Quick Learner
- Positive Attitude
- Working with Diverse People
- Food assembly
Timeline
Retail Sales Associate
Goodwill Of Greater Detroit
01.2024 - Current
Food Service Worker
Michigan Medicine
01.2022 - 01.2023
Custodial Worker
Ypsilanti Public Schools
10.2020 - 09.2021
Room Attendant
Palmer House Hilton Hotel
07.2014 - 01.2017
No Degree - Phlebotomy
The Career Academy School of Allied Health
No Degree - Certified Nursing Assistant
Harold Washington
High School Diploma -
DuSable
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