Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
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Erica Nelson

Boyertown,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Erica Starr Photography
Boyertown, PA
06.2017 - Current
  • Deliver quality products within deadlines established by clientele.
  • Set up lights, backdrops and props for shoots and events.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Explained price and package details to customers.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Set pricing structures according to market analytics and emerging trends.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Organized events such as trade shows or conferences in order to promote brand awareness.
  • Photographed special events, parties and portraits.
  • Edit photos using Adobe Photoshop and other software applications.

Bar Manager

Giuseppes Pizza In Skippack
Skippack, PA
07.2017 - 03.2020
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Poured wine, beer and cocktails for patrons.

CSR - Customer Service Representative

Aetna
Blue Bell, PA
04.2014 - 06.2015
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Greeted customers and provided prompt, courteous service.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Navigated computer system to look up customer information and update policies.
  • Verified accuracy of customer data entered into the system.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Facilitated payment processing for premium payments and renewals.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided technical support to engineers and customers.
  • Processed a high volume of claims efficiently while maintaining quality standards.

Service Writer

Tires plus
King of Prussia, PA
08.2011 - 04.2014
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Communicated repair information to customers in a professional manner.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Assisted technicians in locating parts from vendors when needed for specific jobs.
  • Followed up with customers after the completion of service to ensure satisfaction with the results.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.

Customer Service Representative

Advance Auto Parts
Royersford, PA
07.2009 - 08.2011
  • Responsibilities: - Unload truck deliveries - Install vehicle batteries - Place special orders for desired items. - Open & close cash register, perform tasks such as counting, separating charge slips, coupons, vouchers, balancing cash drawer, and making cash deposits.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
  • Processed customer orders for automotive parts, supplies and tools.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Researched parts availability, pricing and delivery times.
  • Maintained cleanliness of the store front area.
  • Provided technical advice regarding parts and accessories.
  • Organized shelves in order to create an efficient working environment.

Dog Bather

PetSmart
Wilmington, DE
09.2008 - 06.2009
  • Maintained cleanliness of the facility at all times.
  • Assisted in bathing dogs that were difficult to handle or had special needs.
  • Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
  • Performed dog brushing services including dematting and flea treatments.
  • Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
  • Provided nail trims and ear cleaning as requested by the customer.
  • Brushed out mats from fur coats using proper techniques.
  • Monitored animals for signs of distress or discomfort during bath time.
  • Cleaned and sanitized tubs, tools, and equipment after each use.
  • Greeted customers warmly upon arrival.
  • Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
  • Kept records of services provided to each pet in order to ensure accuracy in billing customers.

Overnight Baker

Panera Bread
Wilmington, DE
01.2008 - 09.2008
  • Baked items according to set schedules including overnight shifts.
  • Observed proper safety procedures while operating machinery and handling food products.
  • Sanitized all tools used during the baking process at regular intervals throughout shift.
  • Organized finished products for display cases or delivery vehicles according to customer orders.
  • Followed recipes precisely to produce a variety of breads, pastries, muffins, cakes and other baked goods.
  • Adhered strictly to health codes regarding food preparation and storage.
  • Cleaned mixing bowls, utensils and work surfaces after each use.
  • Operated dough cutting and shaping equipment for consistent product sizing.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Finished baked goods with glazes, icings and other toppings.

Education

Chichester High School
01.2007

Skills

  • Front desk
  • Customer service
  • Communication skills
  • Time management
  • Organizational skills
  • Sales
  • Cash register
  • POS
  • Cash handling
  • Bookkeeping
  • Photography
  • Childcare
  • Bartending
  • Store management
  • Computer skills
  • Stocking
  • Animal restraint
  • Medical terminology
  • Medical office experience
  • Administrative experience
  • Typing
  • Food service
  • Restaurant experience
  • Baking
  • Manufacturing
  • Basic math
  • Microsoft Office
  • Internet Browser

Additional Skills

  • Bar code reader equipment
  • Barcode Scanners
  • Electronic funds transfer point of sale equipment
  • Electronic funds transfer EFT terminals
  • Cash registers
  • Cash register; Computerized cash registers

Timeline

Bar Manager

Giuseppes Pizza In Skippack
07.2017 - 03.2020

Owner/Operator

Erica Starr Photography
06.2017 - Current

CSR - Customer Service Representative

Aetna
04.2014 - 06.2015

Service Writer

Tires plus
08.2011 - 04.2014

Customer Service Representative

Advance Auto Parts
07.2009 - 08.2011

Dog Bather

PetSmart
09.2008 - 06.2009

Overnight Baker

Panera Bread
01.2008 - 09.2008

Chichester High School
Erica Nelson