ERICA NELSON
New Haven,CT
Overview
22
22
years of professional experience
Work History
IT HELP DESK
SOUTHERN CONNECTICUT STATE UNIVERSITY
New Haven, Connecticut
01.2023 - Current
- Managed front desk operations to greet visitors and address inquiries efficiently.
- Resolved technical difficulties for students, faculty, and staff via phone support.
- Guided users in resetting passwords and configuring multifactor authentication.
- Assisted students, faculty, and staff in accessing university accounts and connecting to network.
- Coordinated device replacements for faculty and staff facing malfunctions, loss, or theft.
- Facilitated loaning of devices for faculty, staff, and university events.
- Resolved printing and copying issues for students, faculty, and staff promptly.
- Supported faculty and staff with university-issued devices to ensure optimal functionality.
TEACHER
FIRST STEP CHILD CARE & LEARNING CENTER
05.2022 - 10.2022
- Implement and follow the curriculum
- Create lesson plans and activities for the week
- Engaged with children on individual levels to foster personal connections and enhance learning.
- Created warm, safe, and fun environment to promote positive experiences and emotional well-being.
- Assist with circle time and story time.
- Help with the morning routine getting the kids settled with hand washing and breakfast and putting their things away.
- Assisted with diaper changing and bathroom breaks to ensure comfort and hygiene for children.
- Assisted in preparing lunch for the children, ensuring balanced meals. and putting kids down for nap time.
- Supported children in getting ready for parent pick-up, ensuring smooth transitions. get ready for parent pick-up.
- Make sure that the classroom is clean and put together before leaving for the day.
TEACHER
TUTOR TIME
03.2021 - 04.2022
- Develop weekly lesson plans and engaging activities to foster children's learning and creativity
- Implement and follow the curriculum
- Create a warm, safe, and fun environment for the children on a daily basis
- Tailor interactions to meet individual children's needs, promoting personal growth and development
- Assist with circle time and story time.
- Help to make sure that the kids are comfortable and that the classroom is orderly.
- Facilitate diaper changing and bathroom breaks to ensure children's hygiene and comfort
- Assisted in preparing lunch for children and putting kids down for nap time.
- Assist teachers with passing out snacks to each child after nap time.
- Aided children in getting ready for parent pick-up get ready for parent pick-up.
ASSISTANT TEACHER (FLOATER)
CREATIVE KIDS CARE EARLY LEARNING CENTER
HAMDEN, CT
09.2020 - 01.2021
- Facilitated morning routine, guiding kids through hand washing, breakfast, and organizing personal belongings.
- Help to make sure that the kids are comfortable and that the classroom is orderly.
- Assisted teachers in various tasks throughout the school day.
- Assist with circle time and story time.
- Assist with diaper changing and bathroom breaks.
- Assisted with lunch preparation and ensured a smooth transition to nap time for the children.
- Assist teachers with passing out snacks to each child after nap time.
- Help the kids get ready for parent pick-up.
- Maintained classroom cleanliness and organization, ensuring a welcoming environment for students.
ASSISTANT SITE DIRECTOR
NEW HAVEN READS
NEW HAVEN, CT
02.2020 - 09.2020
- Coordinated scheduling and organization of daily tasks to support director's efficiency.
- Facilitated meetings with students and families to ensure clear communication and support.
- Tracked daily attendance for students and tutors to maintain accurate records and accountability.
- Supported tutors with student sessions.
- Tutored students one-on-one.
- Do walkthroughs to make sure tutoring sessions are going well.
- Upload documents to students' files such as: report cards, progress reports, and parent agreement forms.
- Upload tutor notes to each student's file after each tutoring session.
- Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce documents and maintain presentations, spreadsheets and databases
Library Assistant
NEW HAVEN FREE PUBLIC LIBRARY
NEW HAVEN, CT
07.2017 - 09.2020
- Assisted patrons with checking out, returning, and locating books and information resources.
- Restock all books to their appropriate shelves
- Utilized software packages, including Microsoft Word, Outlook, PowerPoint, Excel, and Access, to produce documents and maintain presentations, spreadsheets, and databases.
- Answer telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Assisted homeless individuals with various computer tasks at local shelters.
- Guided homeless individuals in completing documents for state services, facilitating access to necessary assistance.
TEACHERS ASSISTANT
PROVIDERS IN ACTION
NEW HAVEN, CT
09.2016 - 07.2017
- Supported teachers at daycare centers and preschools during peak periods, ensuring continuity of care and learning
- Ensured children were comfortable and well-fed, promoting a positive and nurturing environment
- Made sure children were comfortable and fed throughout the day
- Enhanced children's math and reading skills through engaging activities, fostering their academic development
CENTER ASSISTANT
KUMON
NORTH HAVEN, CT
03.2015 - 10.2016
- Graded student assignments and provided targeted homework assistance to enhance understanding.
- Encouraged students to set goals and pursue improvement in their academic performance.
- Assisted with data entry, ensuring accurate recording of class work, homework, and test scores to support student progress.
- Delivered necessary inventory to classrooms, ensuring adequate supplies for student activities. to ensure that class materials (workbooks, worksheets, etc.) are in stock
SUMMER CAMP DIRECTOR
WILLIAMSBURG COUNTY RECREATION DEPARTMENT
KINGSTREE, SC
05.2009 - 08.2009
- Planned and organized engaging daily activities to enhance camper enjoyment and participation
- Supervised staff and managed daily activities for 20 to 25 campers ages 6 to 16
- Monitored camper well-being to ensure all were fed, comfortable, and happy throughout the day
FRONT DESK
WILLIAMSBURG TECHNICAL COLLEGE STUDENT AFFAIRS OFFICE
KINGSTREE, SC
09.2005 - 05.2008
- Responded to phone inquiries, provided information to callers, took messages, and directed calls to appropriate personnel
- Utilized Microsoft Word, Outlook, PowerPoint, Excel, and Access to create documents and manage presentations, spreadsheets, and databases effectively
- Streamlined organization and storage of paperwork, documents, and electronic information for easy access and retrieval
- Operated photocopier to produce copies of documents efficiently.
FRONT DESK
WILLIAMSBURG TECHNICAL COLLEGE LIBRARY
KINGSTREE, SC
09.2004 - 09.2005
- Answered telephones, provided information to callers, and efficiently routed messages to appropriate individuals
- Assisted individuals in checking out, returning, and locating books and information to enhance user experience
- Restocked all books to their appropriate shelves
- Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce documents and maintain presentations, spreadsheets and databases
Education
Bachelor of Science - Social Science
Albertus Magnus College
New Haven, CT05-2027
Associate Arts Degree - General College Studies
Williamsburg Technical College
Kingstree, SC01-2008
Skills
- Experience with Microsoft Office User support techniques Event coordination Incident response Crisis management Service reliability
- Experience with Microsoft Office
- Problem solving
- Detail orientation
- Multitasking
- Dependable and responsible
- Customer support
- Interpersonal communication
- Active listening
- Office assistance
- Event coordination
- Educational software
- Dependable and responsible
- Active listening
Timeline
IT HELP DESK
SOUTHERN CONNECTICUT STATE UNIVERSITY
01.2023 - Current
TEACHER
FIRST STEP CHILD CARE & LEARNING CENTER
05.2022 - 10.2022
TEACHER
TUTOR TIME
03.2021 - 04.2022
ASSISTANT TEACHER (FLOATER)
CREATIVE KIDS CARE EARLY LEARNING CENTER
09.2020 - 01.2021
ASSISTANT SITE DIRECTOR
NEW HAVEN READS
02.2020 - 09.2020
Library Assistant
NEW HAVEN FREE PUBLIC LIBRARY
07.2017 - 09.2020
TEACHERS ASSISTANT
PROVIDERS IN ACTION
09.2016 - 07.2017
CENTER ASSISTANT
KUMON
03.2015 - 10.2016
SUMMER CAMP DIRECTOR
WILLIAMSBURG COUNTY RECREATION DEPARTMENT
05.2009 - 08.2009
FRONT DESK
WILLIAMSBURG TECHNICAL COLLEGE STUDENT AFFAIRS OFFICE
09.2005 - 05.2008
FRONT DESK
WILLIAMSBURG TECHNICAL COLLEGE LIBRARY
09.2004 - 09.2005
Bachelor of Science - Social Science
Albertus Magnus College
Associate Arts Degree - General College Studies
Williamsburg Technical College