Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
GeneralManager
ERICA NICHOLE WATFORD

ERICA NICHOLE WATFORD

Orlando,FL

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

23
23
years of professional experience

Work History

General Manager

Bus Stop Food Services and production Catering
01.2013 - Current
  • Set up and break down snack/refreshment in designated areas.
  • Provide food and refreshments on set crew services for film & TV productions
  • Create pass-around hors d’oeuvres for sometimes very intricate dietary needs
  • Train all craft service assistants on their responsibilities for the design and preparation of all menu items for review from producers, cast, and vendors
  • Shopping for products while maintaining set budget provided

Bartender

Rosen Shingle Creek Resort
10.2022 - 08.2024
  • Greet and interact with guest in a courteous manner
  • Prepare and serve a wide range of beverages with precision
  • Recommend and upsell menu items to enhance guest experience
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.

Bartender

Blue Martini Lounge Orlando
02.2005 - 01.2012
  • Opening crew for orlando location
  • Trained new employees
  • Maintained proper inventory and liquor cost
  • Prepared all beverages to corporate spec using the correct ingredients, perfect pour & appropriate garnishing
  • Promote nightly events

Bartender

Blue Martini Lounge Ft Lauderdale
01.2006 - 10.2010
  • Liquor/beer/wine biweekly inventory and bar clean up
  • Propelled business by promoting the DJ's, performers and the evening's theme
  • Worked offsite at many high-profile events representing the company
  • “Every night is prom night” moto meaning walking in the door makeup, hair, uniform is to perfection

Corporate trainer, Bartender, Server

Bonefish Grill
03.2002 - 02.2005
  • Directed Bartending operations, overseeing seamless beverage & customer service
  • Maintained proper inventory and liquor cost
  • Traveled out of state to help set up & open new locations train new staff members
  • Participated in bimonthly within the department to resolve any issues
  • Prepared all beverages to corporate spec using the correct ingredients, perfect pour & appropriate garnishing

Education

Hospitality Administration And Management

Valencia College
Orlando, FL

Skills

  • Substantial breadth of bartending with 20 years of experience in array of diverse establishments from comfortable casual to fine dining restaurants, local sports bars, to high-volume/high-end nightclubs
  • Strong multitasker who strives in a hectic high-pressure working environment
  • Exceptional ability to execute each and every step drink to spec
  • Exceptionally meticulous, proactive, and energetic bartender with superior customer service

Education and Training

false

Timeline

Bartender

Rosen Shingle Creek Resort
10.2022 - 08.2024

General Manager

Bus Stop Food Services and production Catering
01.2013 - Current

Bartender

Blue Martini Lounge Ft Lauderdale
01.2006 - 10.2010

Bartender

Blue Martini Lounge Orlando
02.2005 - 01.2012

Corporate trainer, Bartender, Server

Bonefish Grill
03.2002 - 02.2005

Hospitality Administration And Management

Valencia College