Erica Nigro
Chelmsford,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Lead Patient Care Coordinator
Bay State Physical Therapy
Chelmsford, MA
05.2021 - Current
- Provided administrative support for patient care staff.
- Collaborated with multidisciplinary teams to provide comprehensive care services.
- Provided emotional support and guidance to patients and their families.
- Tracked data from various sources such as electronic health records systems and paper charts.
- Assisted patients in understanding their care plans and healthcare options.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated with insurance companies to confirm patient coverage.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Processed patient intake information and updated medical records prior to treatment.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Completed insurance verifications and claim forms for patient intake and processing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Chelmsford High School
Chelmsford, MA06-1995
Skills
- Healthcare
- Scheduling coordination
- HIPAA compliance
- Effective time management
- Insurance verification
- Organizational standards
- Administrative supervision
- Medical terminology
- Verbal and written communication
- Scheduling
- Insurance practices
- Appointment scheduling
- Payment arrangements & negotiation
- Payment collection
- Patient registration
- Customer service
- Office administration
Timeline
Lead Patient Care Coordinator
Bay State Physical Therapy
05.2021 - Current
High School Diploma -
Chelmsford High School