Lead Patient Care Coordinator
Brianna A. Williams-Smotherman
North Texas Cosmetic Dentistry
North Richland Hills
9
years of professional experience
Skilled Patient Care Coordinator with over an 8-year history working in busy clinic settings. Hardworking and passionate with strong organizational skills ready to help my team achieve company goals.
Work History
Lead Patient Care Coordinator
4 Years 7 Months- Verify and manage all insurance benefits, authorizations, and billing.
- Validated and entered patient information to ensure accuracy and compliance.
- Create and manage patient care treatment plans.
- Confirmed last date of images to facilitate timely insurance verification.
- Compiling and maintaining complete chart documentation.
- Conduct post operation sessions.
- Supported Front Desk Coordinator to ensure seamless office operations.
- Collected, reviewed, and reconciled patient balance collections to maintain accurate financial records.
- Maintain, confirm and schedules appointments.
- Managed office administrative duties.
Front Desk Representative
3 Years 8 Months- Greet and check in patients in a friendly and professional manner.
- Scheduled and confirmed appointments while following up to ensure patient attendance.
- Verify all insurance benefits for patients in advance of appointment.
- Filed patient records daily and prepared files for next day’s appointments to enhance workflow.
- File all patient records daily and pull patient files for the next day’s appointments.
- Checked status of orders and promptly notified customers of arrivals or delays.
- Check on status and notify customers when orders are in or of any delays.
- Collaborated with office staff to maintain a clean and organized workspace. with office staff.
Guest Services
11 Months- Welcome guests as they arrive for wine tasting, tours, and events.
- Liaison between guests and event scheduler.
- Facilitated communication between guests and event scheduler to enhance guest experience.
- Managed stocking of wine/coolers and retail products; Organized setup and breakdown of events to ensure seamless operations.
- Operated as retail cashier and reception to assist guests and streamline transactions.
- Obtained TABC certification to ensure compliance with alcohol service regulations.
Education
Current student at Tarrant County College.
Skills
Insurance verification
HIPAA compliance
Healthcare
Strong leadership
Customer service
Patient care coordination
Insurance benefits verification
Effective time management
Timeline
Lead Patient Care Coordinator
North Texas Cosmetic Dentistry
04.2022 - CurrentRead More
Front Desk Representative
Fossil Creek Vision
08.2018 - 04.2022Read More
Guest Services
Lost Oak Winery
07.2017 - 06.2018Read More
Tarrant County College
Read More