Erica Norwood

Richmond,VA

Summary

Detail-oriented administrative professional with experience in event planning and coordination, finance, and human resources. Skilled in KPI reporting, budget management for daily operations and events, vendor relationship management, talent acquisition, and full-cycle project coordination—from initial concept and requirements development through successful implementation. Proficient in payroll processing and highly experienced with Microsoft Office Suite, CRM systems, and QuickBooks.

Overview

years of professional experience

Work History

Administrative Assistant / Front Desk Support

Tyler Retreat

01.2025 - Current

Managed communication with members and guests to address inquiries. Oversaw call responses to ensure professional engagement. Fostered a welcoming environment through effective interaction.
Executed accounts payable functions by efficiently processing invoices and monitoring payment statuses.
Reviewed and confirmed accuracy of transportation insurance documents to support efficient service coordination.
Facilitated seamless appointment scheduling and optimized transportation arrangements to improve client satisfaction.
Streamlined email management and facilitated daily office activities to support organizational workflow.
Coordinated administrative tasks to maintain a productive and organized work environment.

Administrative Assistant

Changing Faces Crisis Stabilization

01.2024 - 01.2025

Analyzed client files systematically to verify completeness and correctness of all required documentation.
Managed the secure transfer of confidential client records and forms, prioritizing HIPAA compliance throughout the process.
Coordinated the delivery of necessary documentation to insurance companies, streamlining billing and authorization workflows.
Maintained oversight of claims and coordinated with providers to facilitate prompt follow-up actions.
Analyzed and amended staff documentation, focusing on rectifying inaccuracies and omissions.
Coordinated information exchange to ensure clarity and efficiency in interactions with insurance companies.
Assisted in developing and implementing office procedures to enhance operational efficiency and service delivery.
Monitored inventory of office supplies, facilitating timely reordering to maintain uninterrupted workflow.

Executive Assistant

East Coast Lumpers

01.2022 - 01.2024

Executed management of accounts payable and receivable, including meticulous tracking of invoices and payments.
Conducted thorough reviews of employee hours and information to maintain payroll accuracy on a weekly basis.
Guided employees through payroll onboarding and provided assistance with HR inquiries to enhance overall experience.
Supervised the safeguarding of confidential employee and financial records, guaranteeing compliance with applicable regulations.
Leveraged Connecteam, JobDiva, and QuickBooks for efficient management of records and to support seamless communication.
Managed hiring initiatives, onboarding programs, and the generation of internal reports for operational efficiency.
Compiled and organized data into Excel reports to facilitate performance tracking and informed decision-making.

Education

Bachelor of Science - Accounting

Virginia Union University

1500 N Lombardy St, Richmond, VA 23220

Associate Degree - Business Administration

Reynolds Community College

1651 E Parham Rd, Richmond, VA 23228

05-2024

Skills

Data Analysis & Reporting
Budget Management
Payroll Processing
Talent Acquisition
Financial Auditing
Event Planning and Coordination

Vendor Relationship Management
CRMs
Microsoft Office Suite
Medical Insurance Processing
Customer Service

Languages

English

Native or Bilingual

Timeline