ALIX MORISSEAU
Brooklyn,USA
Summary
Customer service and security professional with over 6 years of experience in client support, claims processing, dispatch coordination, payment handling, and front-line security operations. Skilled in securely processing payments over the phone, issuing provider payouts, assisting customers with bill payments, and maintaining calm, professional interactions. Proven strengths in conflict resolution, process improvement, data analysis, team training, and customer satisfaction. Bilingual in English and Haitian Creole. Hold active New York State Security Guard License.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer (Front Desk)
Allied Universal- National Grid & ConEdison
Brooklyn, USA
01.2026 - Current
- Serve as primary front-desk point of contact, assisting customers with bill payments, account inquiries, and general support in a high-traffic utility environment
- Maintain secure facility access while providing courteous, efficient service and resolving customer concerns promptly
- Leverage strong communication and de-escalation skills to handle diverse customer interactions professionally
- National Grid
Independent Contractor Driver
Uber
New York City, USA
03.2020 - Current
- Maintain 4.9+ star rating across thousands of rides (day and night shifts)
- Demonstrated strong safety record and expert knowledge of NYC streets and traffic patterns
Delivery Driver
XMD Logistics
Brooklyn, USA
01.2025 - 01.2026
- Completed 130–180 daily stops in high-density NYC routes while maintaining excellent on-time performance and safety record
- Consistently ranked in top percentile for delivery volume and customer satisfaction ratings
- (Amazon DSP)
Customer Care Representative (Claims | Dispatch | Payments)
Elite Home Warranty
New York, USA
07.2023 - 01.2025
- Managed full claims lifecycle, coordinated technician dispatches, and handled customer payments + provider payouts
- Processed credit/debit card payments securely over the phone and issued timely payments to contractors
- Adopted new digital claims-tracking and virtual consultation tools; trained colleagues on usage, improving transparency and response times
- Analyzed claims and dispatch data to generate reports that supported process improvements
- Earned consistently high customer and provider satisfaction through clear communication and fast resolutions
Customer Service Representative
Target
Brooklyn, USA
11.2019 - 06.2023
- Delivered high-volume front-line guest service, handling returns, exchanges, order issues, and payment transactions
- Trained new team members on systems, policies, and de-escalation techniques
- Maintained calm, professional service during peak holiday periods and difficult customer situations
Education
High School Diploma -
James Madison High School
BrooklynSome College Coursework -
Medgar Evers College, CUNY
BrooklynSkills
- Customer Service & Support
- Payment Processing (Cards, Bills & Provider Payouts)
- Claims & Dispatch Coordination
- Front Desk Security Operations
- Conflict Resolution & De-escalation
- Data Analysis & Reporting
- Process Improvement
- Team Training & Onboarding
- Bilingual (English / Haitian Creole)
Certification
- New York State Security Guard License, Active, Expires -12/31/27
- 8-Hour Pre-Assignment Training, Completed
- 16-Hour On-the-Job Training, In Progress, Expected - 03/31/26
- CPR and First Aid Certification, Expected - 03/31/26
- F-01 Certification, Expected - 03/31/26
- F-02 Certification, Expected - 03/31/26
- F-03 Certification, Expected - 03/31/26
Languages
- Haitian Creole, Proficient
- English, Native
Timeline
Security Officer (Front Desk)
Allied Universal- National Grid & ConEdison
01.2026 - Current
Delivery Driver
XMD Logistics
01.2025 - 01.2026
Customer Care Representative (Claims | Dispatch | Payments)
Elite Home Warranty
07.2023 - 01.2025
Independent Contractor Driver
Uber
03.2020 - Current
Customer Service Representative
Target
11.2019 - 06.2023
High School Diploma -
James Madison High School
Some College Coursework -
Medgar Evers College, CUNY