KIANA SANTOS
Kissimmee
Summary
A highly organized and detail-oriented individual with over 6 years of experience providing customer service skills in a medical setting. Proven ability to manage multiple tasks efficiently while maintaining accuracy and meeting tight deadlines. As a dedicated professional bring top-notch in oral and written communication, Active listening and analytical problem solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Kissimmee Oral Surgery
Kissimmee
03.2024 - Current
- Greeted patients warmly upon arrival at the oral surgery practice.
- Managed scheduling for consultations and surgical appointments efficiently.
- Assisted patients with completing necessary paperwork and insurance forms.
- Checking patient in and out.
- Answering text and phone calls with great customer service.
Paraprofessional
Osceola School District
Kissimmee
08.2023 - 03.2024
- Work with children with autism
- Implement lesson plans designed by teachers, provide one-on-one tutoring, assist with classroom instruction, and help with special education accommodations
- Supervise students in classrooms, hallways, lunchrooms, and on field trips.
- Implement behavior intervention plans and assist with student hygiene, feeding, and mobility needs
Medical Office Coordinator/Referral Coordinator
Mindful Behavioral Healthcare
Kissimmee
02.2018 - 08.2023
- Answering patient calls respectfully and professionally, addressing inquiries and concerns.
- Efficiently scheduling and rescheduling appointments for both existing and new patients.
- Assisting in the boarding process for new patients, ensuring all necessary information collected and recorded accurately in our E-Clinical filing.
- Requesting and coordinating referrals for future visits as required.
- Handling payments from patients in a timely and efficient manner.
Education
Rbt Certification -
40 Hour Rbt Course
02.2026 - 02.2026
High school -
Osceola High school
Skills
- Customer Service & Support
- Time Management
- Inbound & Outbound Calling
- Office Management
- Team Management
- Service-oriented
- Complex Problem Solving
- Great with children
Timeline
Rbt Certification -
40 Hour Rbt Course
02.2026 - 02.2026
Front Desk Receptionist
Kissimmee Oral Surgery
03.2024 - Current
Paraprofessional
Osceola School District
08.2023 - 03.2024
Medical Office Coordinator/Referral Coordinator
Mindful Behavioral Healthcare
02.2018 - 08.2023
High school -
Osceola High school