Natalie Angel Real
Coachella,USA
Summary
Led initiatives in behavioral health support, promoting teamwork and effective communication.,Directed customer service efforts, ensuring positive experiences in high-volume settings.,Facilitated progress tracking on behavior interventions, cultivating supportive environments for clients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Receptionist
California Dermatology Institute
Palm Desert, CA
03.2026 - Current
- Assisted patients by managing phone calls, scheduling appointments, and welcoming visitors with a friendly demeanor.
- Supported verification of insurance benefits and accurately processed patient information for seamless check-in and check-out experiences.
- Collaborated with providers and clinical staff to facilitate daily office workflow.
- Protected patient confidentiality and adhered to HIPAA regulations for secure record-keeping.
- Addressed scheduling conflicts and patient inquiries through effective communication and problem-solving techniques.
Caregiver
Caring Companions At Home
La Quinta, CA
01.2026 - 03.2026
- Elderly Companion / Care Support
- Provided compassionate companionship to elderly individuals, fostering social engagement and emotional well-being. Assisted with light housekeeping tasks to maintain a clean, safe, and comfortable living environment. Prepared nutritious meals in accordance with dietary needs and personal preferences. Offered reliable support with daily routines while respecting independence, dignity, and privacy. Demonstrated patience, professionalism, and strong interpersonal skills at all times.
ABA Therapist
The Stepping Stones Group
Coachella, CA
10.2025 - 03.2026
- Provide one-on-one behavior therapy to clients using Applied Behavior Analysis (ABA) techniques. My responsibilities include implementing treatment plans created by a BCBA, teaching communication, social, and daily living skills, collecting accurate data during sessions, and using positive reinforcement strategies. I maintain a safe, supportive environment, collaborate with supervisors and caregivers, and ensure all interventions follow ethical guidelines.
ABA Therapist
LeafWing Center
Coachella, CA
08.2025 - 10.2025
- Experienced Behavior Technician skilled in providing one-on-one ABA therapy to support clients in building communication, social, and daily living skills. Proficient in following treatment plans, collecting data, and implementing behavior interventions to promote independence and positive outcomes. Collaborative team member with strong commitment to client growth and success.
Behavioral Health Technician (BHT)
55 Silver
La Quinta, CA
04.2024 - 07.2025
- Assisted individuals facing mental health and substance use issues in residential care.
- Led therapeutic sessions on coping skills, relapse prevention, and life skills development.
- Recorded client progress with precision, maintaining adherence to organizational and regulatory norms.
- Participated in medication observation, crisis management, and provided transportation and daily living aid.
- Created a nurturing and structured environment to promote recovery and personal development.
Substance Abuse Counselor
Coachella Valley Treatment Center
Indio, CA
08.2023 - 02.2024
- Supported clients in discussing recovery goals and personal challenges through strong therapeutic connections.
- Performed assessments to recognize triggers and create tailored recovery plans.
- Linked clients to housing resources and community support services to enhance treatment effectiveness.
- Documented case information accurately and worked with interdisciplinary teams for seamless care transitions.
ABA Therapist
Prism Behavioral Solutions
Coachella Valley, CA
01.2023 - 08.2023
- This job consist in doing in home therapy with kid’s and completing task during therapy sessions. As task are completed will document it and capture all data on my mobile device and turn it in at the end of sessions. Assisting kid’s with the learning to communicate properly and being able to do task on their own.
- Giving kid’s the proper motivation and showing positive reinforcement throughout the session to keep kid’s motivated to complete the task knowing they meeting their goal.
Sales Associate
Jcpenney-Palm Desert
CA
08.2021 - 03.2023
- I did cashier work and organized clothes around the store as well putting the merchandise back in its place then organize it by size. I also keep places sanitized such as fitting rooms and check out counter.
- I mainly worked the return counter and handled the defective merchandise, exchanges of to a desired size of item was not in store i would go through the process of ordering it online and making an even exchange.
Sales Associate
Bath & Body Works
Palm Desert, CA
04.2021 - 05.2021
- Focused on cashier work and getting customers signed up for the rewards program throughout every transaction. Greeting customers and assisting them when needed and fulfilling their needs and creating a great shopping experience. Keeping the counter sanitized and clean after every transaction.
Stock Associate
Macy's-Palm Desert
CA
10.2020 - 12.2020
- Handled cosmetic products and organized them properly then brought out the necessary products for the day, kept the floor properly stocked making it a smooth day for the sales associates of the day. As well had the opportunity to have done some cashier work and handling transactions and card payments.
CNA - Certified Nursing Assistant
RANCHO MIRAGE HEALTH AND REHABILITATION
Rancho Mirage, CA
02.2018 - 05.2018
- Assisted patients by managing phone calls, scheduling appointments, and welcoming visitors with a friendly demeanor.
- Supported verification of insurance benefits and accurately processed patient information for seamless check-in and check-out experiences.
- Collaborated with providers and clinical staff to facilitate daily office workflow.
- Protected patient confidentiality and adhered to HIPAA regulations for secure record-keeping.
- Addressed scheduling conflicts and patient inquiries through effective communication and problem-solving techniques.
Education
High school - undefined
Coachella Valley High School
Coachella, CA06.2017
Skills
Working with people with autism
Experience working with students
Cash register
Mental health counseling
Spanish
Computer operation
Microsoft Office
Customer service
Mobile Devices
Cash handling
Patient observation
Experience with children
Organizational skills
Interpersonal communication
Addiction Counseling
Cash management
Care plans
Phone customer support
Housekeeping assistance
Crisis management
Assisting with ADLs
Attention to detail
Meal preparation
Customer inquiry handling
Autism Experience
Medicare
Retail sales
Retail sales transactions
Motivational Interviewing
Communication skills
Merchandising
Processing cash transactions
Home care experience
Inpatient
Teaching
Medical documentation
Front desk
Group therapy
Social work
Patient Care
Phone etiquette
Customer support
Intake
Clinical counseling
Microsoft Outlook Calendar
Time management
Behavioral health
Customer communication
Teamwork
Medical scheduling
Caregiving
Discharge planning
Vital signs
Microsoft Excel
Medical records
Client relationship development
Driving
Crisis intervention
Working with youth
Computer skills
Toileting assistance
Phone communication
Personal grooming assistance
Care documentation
Typing
Basic life support
Microsoft Outlook
Insurance verification
Applied behavior analysis
First aid
Buyer experience
Bathing assistance
Stocking (Less than 1 year)
Nursing
Leadership
Mental health and behavioral care
Customer complaint resolution
Residential cleaning
Product demos
Special education
Sales
Interviewing
Client interaction via phone calls
Case management
Data collection
Working with people with disabilities
Collaborate with healthcare professionals
Empathy
Medical office experience
Computer literacy
Customer relationship building
Ability to follow instructions
Clinic experience
Cooking
Patient monitoring
Customer Service (4 years)
Pricing
Individual / Group Counseling
Phone inquiries
Collaboration
Retail math
Mobility assistance
Food preparation
English
Fluent
Mentoring
- Assisted individuals with autism in daily activities and social interactions
- Provided customer support to enhance client satisfaction
- Demonstrated meticulous attention to detail in all tasks
- Managed time efficiently to meet deadlines
- Applied active listening skills to understand client needs
- Handled cash transactions accurately and securely
- Maintained professional telephone etiquette while communicating with clients
- Resolved customer issues through effective problem-solving techniques
- Collaborated with team members to achieve common goals
- Communicated clearly both verbally and in writing with clients and colleagues
- Organized office tasks to streamline operations
- Handled sensitive information with confidentiality and care
- Utilized Google and Microsoft software proficiently
- Answered and routed calls professionally
Certification
- Driver's License
- Basic First Aid certificate, Any valid issuer for CA
- CPR Certification
- Home Care Aide Certification
- Substance Abuse Counseling Certification
- Counseling Certification
Languages
English
Spanish
Timeline
Front Desk Receptionist
California Dermatology Institute
03.2026 - Current
Caregiver
Caring Companions At Home
01.2026 - 03.2026
ABA Therapist
The Stepping Stones Group
10.2025 - 03.2026
ABA Therapist
LeafWing Center
08.2025 - 10.2025
Behavioral Health Technician (BHT)
55 Silver
04.2024 - 07.2025
Substance Abuse Counselor
Coachella Valley Treatment Center
08.2023 - 02.2024
ABA Therapist
Prism Behavioral Solutions
01.2023 - 08.2023
Sales Associate
Jcpenney-Palm Desert
08.2021 - 03.2023
Sales Associate
Bath & Body Works
04.2021 - 05.2021
Stock Associate
Macy's-Palm Desert
10.2020 - 12.2020
CNA - Certified Nursing Assistant
RANCHO MIRAGE HEALTH AND REHABILITATION
02.2018 - 05.2018
High school - undefined
Coachella Valley High School