Norma Kissoondath
Kissimmee,USA
Summary
Self-motivated professional with numerous years of experience in the various fields. Detail oriented and organized individual who exemplifies professionalism, and the ability to execute multiple projects and tasks at any given moment with minimal or no supervision. Proficient in Data Entry and Microsoft Office Programs, Epic, eClinicals and Office Practicum EMR, Medical Terminology, Fluent in English and Spanish and Type 45 wpm.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Supervisor
Pediatrics and Family Care
Kissimmee, US
06.2025 - Current
- Maintained accurate and up-to-date medical records for patients
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Reviewed medical charts for completeness, accuracy, and proper documentation
- Created new patient records in electronic health record (EHR) system
- Retrieved and prepared medical records for appointments, surgeries, and consultations
- Assisted healthcare providers in locating specific patient information as requested
- Performed data entry tasks to update patient demographics, insurance details, and medical history
- Verified insurance coverage and obtained necessary authorizations for procedures or treatments
- Collaborated with billing department to ensure accurate coding of diagnoses and procedures
- Responded to requests from patients or authorized individuals regarding release of medical records
- Maintained a well-organized filing system for easy retrieval of physical documents when needed
- Managed the scanning and indexing of paper documents into the electronic health record system
- Ensured all scanned documents were legible, properly labeled, and stored securely in the EHR system
- Maintained knowledge of current industry standards related to medical record keeping practices
- Audited existing files to identify incomplete or outdated information requiring updates
- Developed standardized templates for common forms used in documenting patient encounters
- Implemented process improvements that enhanced efficiency in managing medical records
- Collaborated with other departments to resolve discrepancies or missing information in medical records
- Trained new staff members on proper handling of confidential patient information
- Supported audits by providing requested documentation within specified timeframes
- Participated in quality assurance activities to identify errors or inconsistencies in medical records data entry or documentation practices
- Assisted with the release of medical records for legal proceedings or insurance claims
- Served as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
- Adhered strictly to policies regarding access control measures for protected health information (PHI)
- Ensured compliance with state and federal regulations governing the maintenance and release of medical records
- Maintained a high level of accuracy and attention to detail when handling sensitive patient information
- Managed multiple tasks simultaneously while maintaining a high level of productivity
- Demonstrated strong organizational skills in maintaining an efficient workflow within the medical records department
- Utilized excellent communication skills when interacting with patients, healthcare providers, and colleagues
- Maintained confidentiality at all times when handling sensitive patient information
- Followed established protocols for document retention, destruction, or archiving as required by law or policy
- Contributed to team efforts by sharing knowledge, providing support, and collaborating on projects as needed
- Prioritized tasks effectively based on urgency, importance, and deadlines
- Adapted quickly to new software systems or updates in electronic health record platforms
Special Education Paraprofessional
School District of Osceola County
Kissimmee, US
08.2023 - 07.2025
- Provides classroom assistance to general education or special needs students and to the assigned District/School teacher.
- Present subject materials to students under the direction and guidance of a School District teacher.
- Prepare lesson material, bulletin board displays, exhibits, demo, and necessary equipment to enable lesson plan.
- Assist teacher(s) to reinforce learning concepts presented through lesson plans, individually and in small groups.
- Maintain and/or assist in maintaining classroom control that fosters a safe, positive environment.
- Ensure adequate supervision of students and classroom environment to assure health, welfare, and safety of students.
- Remain in classroom and monitor students at all times. Ensure that the students are never left unattended in the classroom.
Substitute Paraprofessional
Kelley Services, Education Division
Kissimmee, US
10.2022 - 05.2023
- Provides classroom assistance to general education or special needs students and to the assigned District/School teacher.
- Present subject materials to students under the direction and guidance of a School District teacher.
- Prepare lesson material, bulletin board displays, exhibits, demo, and necessary equipment to enable lesson plan.
- Assist teacher(s) to reinforce learning concepts presented through lesson plans, individually and in small groups.
- Maintain and/or assist in maintaining classroom control that fosters a safe, positive environment.
- Ensure adequate supervision of students and classroom environment to assure health, welfare, and safety of students.
- Remain in classroom and monitor students at all times. Ensure that the students are never left unattended in the classroom.
Medical Office Manager
Pediatrics and Family Care
Kissimmee, US
04.2018 - 11.2022
- Analyze, review and assess patient recalls based on treatment.
- Assist patients on how to access and use the patient portal and community resources.
- Assist with front desk registration and medical assistant flow.
- Assist with billing and collections for monies due.
- Audits of the work done to assure accuracy and quality.
- Collect co-pays, deductibles and/or coinsurance.
- Conversations documented in patient medical records.
- Cooperation with all other company teams and their needs for credentialing information.
- Direct inbound and outbound calls to and from patients.
- Ensure complete, accurate registration and documentation of account status.
- Ensures Physician signs charts, labs, prescriptions, diagnostics daily.
- Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
- Keeping up with all application status to assure credentialing completeness.
- Keeps the tracking for provider credentialing applications to ensure timely approvals.
- Knowledgeable with Office Practicum, Epic and eClinical EMR systems.
- Maintain office agenda and assist in planning appointments, meetings, conferences etc.
- Maintains tracking and documentation to ensure referrals are addressed in a timely manner.
- Maintains privacy and dignity of patients to assure client confidentiality at all times.
- Manage Hedis and PCMH requirements.
- Notifies patient of any change in order by physician as well as result of diagnostic test.
- Provides insurance companies the proper documentation to obtain authorization for referral.
- Remind patients of scheduled appointments via text, mail or phone.
- Schedules new patients and verifies insurance.
- Understands and follows the Code of Conduct and HIPAA guidelines.
Front Desk Receptionist
Pediatrics of Central Florida
Kissimmee, US
02.2015 - 04.2018
- Handle inbound and outbound calls.
- Verify insurance and collected copay and deductibles.
- Responsible for scanning all documents into patient's chart.
- Answer multi line phone system and schedule appointments.
- Assist in submitting medical records to other facilities.
Eligibility Specialist/Manager
ARMDS/Adreima
Camden, US
01.2003 - 08.2012
- Registered and data entry.
- Monitored and facilitated the flow of accounts.
- Advocated for the patient and served as a liaison to other team members and clients.
- Reviewed cases for potential eligibility for Charity Care, Medicaid and SSA programs.
- Submitted the application and any acquired documentation in a timely manner.
- Documented all actions taken in the hospital account and in the internal data base/system.
- Certified to process presumptive applications for NFC, KidCare, and Pregnant Women.
- Prepared reports as needed for clients and for monitoring and meetings.
- Maintained employee daily attendance records for payroll and finance expenses.
- Implemented department's new policies and procedures.
- Prepared Purchase orders for office supplies according to department budget.
- Initiated new employees hiring process, training and disciplinary actions and termination.
Education
Associate's degree - Organizational Management
Valor Christian College
08.2024 - 05.2026
Diploma - Medical Billing and Coding
Florida Technical College
Orlando, FL 11.2020 - 11.2021
High school diploma or GED -
Skills
- Money Handling
- HIPAA
- Special education
- Microsoft Excel
- Administrative Assistant
- Performance management
- Patient interaction
- Teamwork
- Customer Service
- Time management
- Medical Scheduling
- Account Management
- Medical Office Management
- Screening
- Receptionist
- Working with people with autism
- Reports
- Quality improvement
- Healthcare practice operations management
- Affordable Care Act (ACA)
- Electronic health records (EHR) management
- Healthcare practice management
- Working with people with disabilities
- Supervising experience
- Healthcare practice team management
- Interviewing
- Communication skills
- Office experience
- Healthcare practice inventory management
- Fax
- EMR/EHR
- Collaborate with healthcare professionals
- Payroll
- HIPAA compliance
- Streamlining administrative processes
- EMR systems
- Cerner
- Insurance Verification
- Healthcare management
- Office Management
- Medical terminology
- Medical Receptionist
- FDA regulations
- Classroom experience
- Call Center
- Working with people with developmental disabilities
- Epic
- Health regulation policy knowledge
- Experience with children
- Practice management
- Recruitment process management
- Debt collection
- Training & development
- Continuous improvement
- Experience working with students
- Administrative experience
- Healthcare practice facilities management
- EClinicalWorks
- Organizational Skills
- Schedule Appointments
Languages
- English, Expert
- Spanish, Fluent
Timeline
Front Desk Supervisor
Pediatrics and Family Care
06.2025 - Current
Associate's degree - Organizational Management
Valor Christian College
08.2024 - 05.2026
Special Education Paraprofessional
School District of Osceola County
08.2023 - 07.2025
Substitute Paraprofessional
Kelley Services, Education Division
10.2022 - 05.2023
Diploma - Medical Billing and Coding
Florida Technical College
11.2020 - 11.2021
Medical Office Manager
Pediatrics and Family Care
04.2018 - 11.2022
Front Desk Receptionist
Pediatrics of Central Florida
02.2015 - 04.2018
Eligibility Specialist/Manager
ARMDS/Adreima
01.2003 - 08.2012