Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paul Edwin Robl

Azle,TX

Summary

Adept in VMware vSphere and proficient in Microsoft Office, I leveraged my technical expertise and problem-solving skills at Hyland Software to enhance software functionality and user experience. My collaborative approach and ability to drive significant improvements in IT systems underscore my commitment to excellence and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Family Care/Responsibilities

08.2023 - 03.2024
  • Visited and helped care for aging relatives

Application Support Specialist I

Hyland Software
07.2022 - 04.2023
  • Fixed OnBase Unity Client software issues by modifying configurations, changing settings, and reinstalling.
  • Created, adjusted, and removed user accounts in OnBase software.
  • Maintain automated business processes by creating and updating workflow logic including HTML, C#, and SQL queries within OnBase studio
  • Streamlined companywide notification update process significantly.

IT Support Analyst

Independent Consultant/Self-employed
North Texas
01.2020 - 07.2022
  • Troubleshooting of software and application issues with Windows desktops and laptops
  • Reimaging/system backup of Windows desktops and laptops
  • Hardware replacement/building new Windows PCs
  • Repairing/Replacing cabling/Cat6 cables
  • Initial set up of new PCs including OS installation, virus protection, audio, dual monitor setup
  • Virus/malware/adware removal from Windows desktops/laptops
  • Network troubleshooting, including Windows PCs/laptops and printer network connectivity
  • Troubleshooting of application issues with iPhone and Android

Command Center Technician II / NOC Technician II

TD Ameritrade
Southlake, TX
08.2016 - 12.2019
  • Facilitated change requests across various projects.
  • Evaluated network connectivity of mobile applications post-change requests.
  • Tivoli Netcool alert handling
  • Detected potential issues by monitoring Sitescope console.
  • Leading enterprise bridge calls to address critical issues.
  • Copying, moving, and removing files in Linux Redhat.
  • BMC Remedy – Creating/updating tickets promptly and with strict attention to detail through to resolution
  • Tidal Enterprise Scheduler – monitoring jobs to ensure they complete properly, restarting/holding jobs, editing job parameters
  • Using tools such as GDX, Putty, command line to sftp/ftp/ssh
  • Managed service operations on Windows Server 2012.
  • NNMi network monitoring of status/utilization/interfaces
  • Reviewed Cisco switch and router logs for connectivity issues.
  • Running Splunk queries to view network traffic
  • Working closely with the Change Management team to ensure processes are followed
  • Experience with use of Confluence and Jira

Systems Technician

Herzog Technologies Inc
Hurst, TX
06.2015 - 02.2016
  • VMware ESXi installation on Dell server
  • Creating virtual servers in vSphere and installing Windows Server 2012 R2
  • Initial configuration of RS900 routers, setting static IPs, applying usernames/passwords
  • Set up IP lists for field devices in MobaXterm
  • Remote desktop to Windows Server 2003/2008/2012 via VPN
  • Testing MPLS circuits for migration from Verizon to AT&T
  • Solarwinds configuration and monitoring of network
  • Set up user PCs to print to network printers
  • Making/running Cat5/6 and SC/LC fiber cables
  • Assisting in testing fiber cable
  • Replacing/installing hardware in servers, PCs, and laptops
  • Rack mounting switches/routers/servers/PDUs in data center
  • Monitor issues (brown outs, signals down, non-responsive switches) through TMDS (Train Management Dispatch System)

Desktop Support Analyst / Application Tester / IT Software Asset Management

XTO Energy, Inc. a subsidiary of ExxonMobil - Contractor for TFI Resources
Fort Worth, TX
09.2011 - 04.2015
  • Adding users to Active Directory, ensuring proper rights are set to remain compliant with licenses
  • Monitor and work from service tickets in both BMC Footprints and BMC Remedy
  • Set up user PCs to print to network printers
  • Collaborate with Corporate and District departments to identify software needs.
  • Monitor stock of commonly used software and rebuy as needed
  • Collaborated with team members to negotiate optimal pricing.
  • Work with managers and supervisors in the company to explain the business need and purpose for applications
  • Troubleshoot installation issues pertaining to licensing for applications such as RSLogix 5/500/5000 Standard and Professional, AMS Suite Intelligent Device Manager, ROCLINK 800, Prolink III, Toad for Oracle, Toad for SQL Server, etc
  • Gained contacts and relationships with some of the most common and business critical vendors used at XTO such as Emerson Process Management, Rockwell Automation, Schneider Electric, Dell, SAP, and others
  • Assist Desktop/District technicians, Systems Operations technicians, and other groups in purchasing/procuring business critical applications, during major projects and day-to-day software needs
  • Monitoring iPhone from home to ensure any urgent issues that may arise are resolved accurately and efficiently
  • Imaging laptops via SCCM for application testing
  • Supported Outlook 2013 and was involved in the test group for pre-deployment for the entire company
  • Plan deployment of new Dell computers with Windows 7 to thousands of users company wide
  • Updated and checked CMDB for errors
  • Application tester for a broad range of applications in a Windows 7 environment
  • Extensive knowledge of Microsoft Office 2010/2013 – Assisted users with troubleshooting these applications and tested functionality and settings
  • Testing applications through Citrix environments using VMWare
  • Perform face-to-face User Acceptance Testing sessions with users to ensure that their needs for applications are met and exceeded
  • Troubleshoot and resolve installation execution issues for applications from vendors such as Adobe, Autodesk, Caterpillar, Ferguson Beauregard, Java, Microsoft, Emerson Process Management, Theta, etc
  • Generated extensive documentation for application installations across various departments.

Education

Bachelor of Business Administration - Information Systems

University of Texas At Arlington
Arlington, TX
07.2011

Associate of Arts -

Tarrant County College
Fort Worth, TX
06.2004

Skills

  • Linux
  • Tivoli Netcool
  • Sitescope
  • Tidal Enterprise Scheduler
  • IBM GDX
  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2012 R2
  • Windows XP
  • Windows 7
  • Windows 8
  • Windows 10
  • VMWare vSphere Client
  • Active Directory
  • Citrix
  • VSphere EXSi
  • Solarwinds
  • BMC Asset Core
  • BMC Footprints
  • BMC Remedy
  • Proficient in Lotus Notes
  • Microsoft Outlook
  • Microsoft Office 2010
  • Microsoft Office 2013
  • Expertise in Microsoft Office 2019
  • Sharepoint
  • Lync
  • Symantec Security Solutions
  • Android
  • IPhone
  • Advanced Skills in Google Suite Tools

Certification

  • Hyland Certified Professional – OnBase Certified Installer for Hylanders, Hyland Software, 08/22, 08/24
  • Hyland Certified Professional – Workflow Engineer, Hyland Software, 08/22, 08/24
  • Hyland Certified Professional – WorkView Engineer, Hyland Software, 08/22, 08/24
  • Network+ Certified, CompTIA, 08/20, 08/23

Timeline

Family Care/Responsibilities

08.2023 - 03.2024

Application Support Specialist I

Hyland Software
07.2022 - 04.2023

IT Support Analyst

Independent Consultant/Self-employed
01.2020 - 07.2022

Command Center Technician II / NOC Technician II

TD Ameritrade
08.2016 - 12.2019

Systems Technician

Herzog Technologies Inc
06.2015 - 02.2016

Desktop Support Analyst / Application Tester / IT Software Asset Management

XTO Energy, Inc. a subsidiary of ExxonMobil - Contractor for TFI Resources
09.2011 - 04.2015

Bachelor of Business Administration - Information Systems

University of Texas At Arlington

Associate of Arts -

Tarrant County College

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Paul Edwin Robl