Summary
Overview
Work History
Education
Skills
Certification
Training
Projects
Languages
Timeline
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Jonathan Reyes

Monroe

Summary

Detail-oriented IT and Cybersecurity professional with practical experience in technical support, incident response, and risk assessment. Demonstrates strong problem-solving abilities and effective communication in fast-paced environments, ensuring secure IT operations and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lawn care specialist / Pesticide applicator

Trugreen
Danbury
01.2025 - Current
  • Applied pesticide and lawn treatment solutions while following strict safety, environmental, and regulatory procedures
  • Maintained accurate service documentation, treatment records, and customer information
  • Diagnosed lawn and property issues and recommended appropriate treatment solutions
  • Managed daily routes efficiently while meeting service deadlines and customer expectations
  • Communicated professionally with customers regarding services, safety precautions, and treatment plans
  • Demonstrated strong attention to detail, time management, and independent problem-solving skills

Customer Service Associate

The Home Depot
Trumbull
03.2023 - 07.2025
  • Assisted customers in fast-paced environments while maintaining strong communication and problem-solving skills
  • Resolved technical and service-related issues efficiently
  • Demonstrated teamwork, time management, and attention to detail under pressure

Education

Bachelor's of Science - Cybersecurity

Mercy University
Dobbs Ferry, NY
05-2025

Skills

  • Windows 10/11
  • Linux
  • Kali Linux
  • Wireshark
  • Nmap
  • Splunk
  • Nessus
  • TCP/IP
  • DNS
  • DHCP
  • VPNs
  • Firewalls
  • Microsoft 365
  • Active Directory
  • VirtualBox
  • Python
  • Bash
  • Vulnerability Management
  • SIEM Monitoring
  • Incident Response
  • Access Control
  • Risk Assessment

Certification

  • CompTIA Security+, In progress
  • ISC2 Certified in Cybersecurity, In progress
  • Juniors pesticide applicators license NY/ CT, 01/01/26-12/31/31

Training

  • TryHackMe, Completed cybersecurity labs focused on networking, Linux security, privilege escalation, and web application security, Practiced threat detection and incident response scenarios in simulated environments
  • Hack The Box, Participated in beginner penetration testing and enumeration exercises, Developed skills in vulnerability identification and exploitation fundamentals

Projects

  • Home Cybersecurity Lab, Built and configured a virtual lab environment using VirtualBox, Windows Server, and Kali Linux, Performed vulnerability scans and network analysis using Wireshark and Nmap, Practiced system hardening, firewall configuration, and basic penetration testing techniques, Simulated phishing and brute-force attack scenarios in a controlled environment
  • SIEM Log Monitoring Project, Configured Splunk dashboards to monitor failed login attempts and suspicious activity, Analyzed Windows event logs to identify indicators of compromise, Created incident documentation and remediation recommendations based on findings
  • Active Directory Administration Lab, Configured Active Directory users, groups, and organizational units in Windows Server, Managed user permissions, password policies, and endpoint access controls, Practiced account auditing and privilege escalation detection techniques

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Lawn care specialist / Pesticide applicator

Trugreen
01.2025 - Current

Customer Service Associate

The Home Depot
03.2023 - 07.2025

Bachelor's of Science - Cybersecurity

Mercy University
Jonathan Reyes