DANIEL ADAMS
Arlington, VA,VA
Summary
Systems Administration Specialist seeking to contribute to and grow with a dynamic, progressive and innovative organization.
Ensures upkeep, configuration, reliable operation, and cyber-secure solutions of computer systems. Effective and efficient problem-solver - resolving issues within WAN/LAN networks, Windows connectivity and voice and data networks while exceeding challenging goals and objectives. Project planning and implementation. An individual with an exemplary record of success in safety and regulatory compliance, customer service and repair.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Senior Specialist
Lidl US
Arlington, VA
11.2022 - Current
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Managed server hardware refresh project across over 50 locations.
- Centrally managed access control and CCTV systems for 200 locations.
- Implementation of new hardware ensuring smooth transition during rollout.
- Push patches and updates to machines when necessary.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
Regional IT Specialist
Lidl US
Fredericksburg, VA
01.2021 - 11.2022
- Managed end-user support inquiries and facilitated step-by-step troubleshooting assistance to enhance user experience.
- Administered servers and systems to ensure uninterrupted network operations during peak periods.
- Monitored and organized inventory of thousands of hardware items, guaranteeing adherence to asset tagging protocols and organizational benchmarks.
- Executed configuration of hardware and software to create efficient and functional workstations for employees.
- Leveraged ticketing systems to efficiently manage and process support actions, ensuring timely resolution.
- Established user accounts and allocated permissions to enhance system security.
- Designed and implemented efficient hardware tracking and RMA procedures for handling damaged equipment.
SUPERVISOR
LIDL
Fredericksburg, VA
09.2017 - 12.2020
- Managed logistics operations for supply chain and inventory control of all products.
- Facilitated prompt, accurate processing of all transactions, including sales, returns, and exchanges.
- Efficiently managed customer service resolutions to maintain high levels of satisfaction and ensure customer loyalty.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Formulated comprehensive plans aligned with overarching guidance and strategic direction.
Education
Information Technology Systems Administrator - IT Systems Administrator
MYCOMPUTERCAREER - ONLINE
03-2020
Business Administration - Management
MARYWOOD UNIVERSITY
Scranton, Pennsylvania05-2016
Skills
- Windows 10/11
- Maintenance and repair
- Windows 10/11
- Windows Server 2012/16/19/22/25
- IOS
- DNS
- DHCP
- Network
- Physical Security
- Logical Security
Certification
- Computing Technology Industry Association (CompTIA) Security+
- Microsoft Technology Associate (MTA) Security
- Microsoft Technology Associate (MTA) Networking
- Cardiopulmonary Resuscitation (CPR)
References
AVAILABLE UPON REQUEST
Timeline
IT Senior Specialist
Lidl US
11.2022 - Current
Regional IT Specialist
Lidl US
01.2021 - 11.2022
SUPERVISOR
LIDL
09.2017 - 12.2020
Information Technology Systems Administrator - IT Systems Administrator
MYCOMPUTERCAREER - ONLINE
Business Administration - Management
MARYWOOD UNIVERSITY