Erica Oliveira
Bangor,ME
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
10
10
years of professional experience
Work History
Community Outreach Specialist
Bangor Area Recovery Network
02.2022 - 07.2024
- Implemented recovery coaching and peer mentoring techniques to enhance overall participant support.
- Education, Advocacy & Outreach.
- Facilitated groups, presentations and activities both inside and outside of the center.
- Developed and maintained monthly calendars
- Enhanced communication and built strong relationships with local partners/agencies
- Maintained the center's website.
- Researched and gathered local resources for program participants.
Receptionist
Bouchard Cleaning & Restoration DKI
03.2021 - 02.2022
- Answering and screening incoming calls, scheduling appointments, and recording information
- Maintained accurate records of timesheets and GPS system
- Utilized Microsoft Excel to record and update inventory sheets
House Manager
Freshstart Inc.
03.2021 - 09.2021
- Ensured a conducive and supportive environment for women in recovery
- Conflict resolution skills enhanced through experience
- Managed and entered all rent payments data.
- Assigned weekly duties for residents
- Facilitated growth and learning through mentorship
Hostess
High Tide
08.2020 - 03.2021
- Efficiently managed opening cleaning duties.
- Handled incoming calls and assisted with making reservations.
- Provided customer service by greeting and seating customers.
- Performed various tasks and assignments in a wide range of areas
Stylist
Self-Employed Cosmetologist
01.2015 - 01.2018
- Cut, colored and styled hair in a professional salon environment.
- Managed client bookings with excellent attention to detail
- Maximized effectiveness of networking and marketing strategies
Education
Recovery Coach Academy -
CARR
10.2022
Certificate -
Mr. Bernard School of Hair Fashion
01.2009
University of Maine; Augusta (Bangor Campus)
Diploma -
Hermon High School
01.2009
Skills
- Great verbal, written and social skills
- Exceptional Organization
- Multitasking and prioritizing
- Dependable and Punctual
- Passion for helping other people
- Proficiency with Microsoft Word and skilled with Excel and PowerPoint
- Nonprofit experience
- Community Engagement
- Research abilities
- Event Planning
- Data Tracking
Professional Highlights
- Recovery Coach
- Licensed Cosmetologist
- Receptionist
- House Manager
Timeline
Community Outreach Specialist
Bangor Area Recovery Network
02.2022 - 07.2024
Receptionist
Bouchard Cleaning & Restoration DKI
03.2021 - 02.2022
House Manager
Freshstart Inc.
03.2021 - 09.2021
Hostess
High Tide
08.2020 - 03.2021
Stylist
Self-Employed Cosmetologist
01.2015 - 01.2018
Recovery Coach Academy -
CARR
Certificate -
Mr. Bernard School of Hair Fashion
University of Maine; Augusta (Bangor Campus)
Diploma -
Hermon High School
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